Autorentext

Claire is a service management trainer, consultant and author. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in tech. In 2018, 2019 and 2024, she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of Scopism, focusing on best practices for SIAM (service integration and management). Claire has worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition, the official guides for the EXIN SIAM(TM) Foundation and Professional certifications.After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

Klappentext

ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including: Start preparing for your ITIL Foundation exam - order your copy today. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.