This book provides a road-map to successful implementation of strategic outsourcing programmes, providing down-to-earth approaches to outsourcing decision making and programme management, based on a grass-roots understanding. A practitioner-focused book for business leaders and managers providing a holistic view of strategic outsourcing, covering the three essential pillars of success: risks, rewards and relationships. The author shows how business leaders can transform organisational business models, structures and mind-sets, taking the reader on a journey through the book's fifteen chapters, helping the reader truly grasp: the drivers for change as a result of globalisation and convergence and their impact on organisational strategies; how outsourcing can transform the various processes and functions of an organisation; the impact outsourcing is having on various industry vertical sectors; the eight foundations of successful strategic outsourcing programmes, which when combined with strategic decision-making knowledge, guarantees that organisations embarking on the strategic outsourcing journey, derive the transformational benefits they seek.

Holistic practitioner focused recommendations underpinned by academic rigour Contains detailed outsourcing decision making and off-shoring templates Details the eight principles to successful outsourcing programmes Each chapter includes an abstract at the beginning and a take-away at the end of the chapter, which serve as useful reference checklists for practitioners Detailed visual illustrations used throughout the book to help readers understand and digest key concepts Includes supplementary material: sn.pub/extras

Autorentext

Dr Bharat Vagadia is a leading authority on Telecommunications, Managed Services and Outsourcing and has been involved in Managed Services and Outsourcing throughout his career. Dr Vagadia is a director of an outsourcing research and advisory firm (www.Op2i.com), is a Board Director of the UK National Outsourcing Association, the founder of a software-as-a-service decision governance system (www.GovernanceDirector.com), an advisor to the International Telecommunications Union (ITU) on policy and regulatory affairs, and teaches on MBA programs at UK business schools.

Inhalt

Role of Strategic Sourcing in a Changing World.- Globalisation and Convergence.- Social and Philosophical Considerations of Outsourcing.- From Tactical to Strategic Outsourcing.- Outsourcing Within Industry Verticals.- Strategic Outsourcing.- Sourcing Models.- Strategic Outsourcing Decision Governance.- Insights from Academic Research on Outsourcing.- Minimising Risk Through the Contract.- Minimising Risk Through Relationships.- Offshoring Leaders, Laggards and Hopefuls.- Managing Cultural Differences.- Implementing Successful Strategic Outsourcing Programmes.