Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services.

This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

Demonstrates how business principles can be applied to public administration Offers strategic advice for the further development of digital management Includes case studies that illustrate digital transformation in public management

Autorentext
Prof. Dr. Bernd W. Wirtz holds the Chair of Information and Communication Management at the German University of Administrative Sciences Speyer, Germany.

Inhalt

Part I: Concept and Strategy of Digital Government.- 1. Introduction.- 2. The Information Society and Digital Government.- 3. The Concept and Strategy of Digital Government.- 4. Digital Transformation and Digital Organization.- Part II: Technology, Smart City and Digital Government Models.- 5. Digital Government Technology.- 6. Artificial Intelligence, Big Data, Cloud Computing, and Internet of Things.- 7. Social Media and Public Disinformation.- 8. Smart City.- 9. Digital Government Business Models.- Part III: Digital Government Services, Channels and Implementation.- 10. User-Driven Digital Government.- 11. Digital Government Services.- 12. Multichannel E-Service Delivery.- 13. Success Factors of Digital Government.- 14. Digital Government Implementation.- Part IV: Digital Government Cases and Outlook.- 15. Digital Government Case Studies.- 16. Digital Government Outlook.