This book examines research on impact of human behavior in the management of complex systems: building trust, enhancing motivation and inspiring more effective decision-making. Offers case studies in product development, logistics and supply chain integration.

Behavioral Operations Management has been identified in the last years as one of the most promising emerging fields in Operations Management. Behavioral Issues in Operations Management explains and examines up-to-date research in this field, which works to analyze the impact of human behavior on the management of complex operating systems. A collection of studies from leading scholars presents different methodologies and approaches, supported by real data and case studies. Issues such as building trust and strong cooperative relationships with suppliers, enhancing motivation and designing proper incentives for stimulating more effective decision maker behaviours are considered. The main decision-making processes affected by behavioral issues are also analyzed with a focus on new product development, logistics, and supply chain integration. The broad coverage of methodologies and practical implications makes Behavioral Issues in Operations Management an ideal reference for both researchers developing new topics such as NK fitness landscapes and managers with an interest in behavioral management operations.

Contributes to an emerging field by offering a collection of studies on the topic authored by leading scholars coming from different disciplines and using different theoretical lens and research methodologies Compares the different research methodologies to overcome the dichotomy between qualitative and quantitative research, between empirical research and models Guides the readers through multiple aspects of the subject and provides an updated and expanded view of the factors that influence the operations management Includes supplementary material: sn.pub/extras

Autorentext
Ilaria Giannoccaro was born in Bari, October 9, 1974. She got the laureate degree in Mechanical Engineering (110/110 cum laude) in 1998 at the Polytechnic University of Bari and in 2001 the Phd in Management and Business Engineering at the University of Rome Tor Vergata. Since 2004 to 2011 she has been an Assistant professor at the Department of Mechanical and Management Engineering, Polytechnic University of Bari and currently is an Associate professor in Supply Chain Management at Polytechnic University of Bari. In 2011 she joined the Center for Supply Networks at WP Carey Business School, Arizona State University.Since 2004, has taught Operations Management and Supply Chain Management at Polytechnic University of Bari, Italy. Her main research interests include:Trust and opportunism in supply chain networks; Innovative incentive schemes for decentralized-control supply chains, including revenue sharing contract, advance booking discount program, profit transfer mechanisms. Forms of governance of supply chains; Modeling and control of inventory in supply chains using artificial intelligent techniques; Development of agent-based models to study innovation and learning processes in supply chains and industrial clusters In these areas she has published more than 80 papers including international scientific journals and conference proceedings. Her studies are published on leading international journals such as International Journal of Production Economics, European Journal of Operational Research, International Journal of Logistics: Research & Application, Production Planning and Control, Emergence: Complexity and Organization, and Journal of Geographical Systems. She has also edited a book published by a national editor (Franco Angeli) on Organizations and Complexity. Moving across order and chaos to cope with change. In 2007 Professor Giannoccaro chaired thetrack entitled Towards a complexity science-based theory of geographical clusters in the Sixth EURAM Conference. Since 2004 she has been a component of the teaching staff of the PhD program Advanced production Systems, at the Department of Mechanical and Business Engineering, Polytechnic of Bari and acts as an occasional referee of several international scientific journals, such as Journal of Operations Management, International Journal of Production Economics, European Journal of Operational Research, Computers & Industrial Engineering, Fuzzy Sets and Systems, Decision Support Systems, IEEE Transactions on Neural Networks, Journal of Artificial Society and Social Simulation, International Journal of Logistics Management: Research and Application.List of the authors Nicola Bellantuono, Department of Mechanics, Mathematics and Management, Polytechnic University of Bari, ItalyValeria Belvedere, Bocconi University and SDA Bocconi School of Management, ItalyElliot Bendoly, Goizueta Business School, Emory University, Georgia USAStephanie Eckerd, Robert H. Smith School of Business, University of Maryland, USALuisa Errichiello, IRAT-CNR, ItalyPauline Found, Cardiff Business School, Cardiff University, UKMarco Formentini, Department of Electrical, Managerial and Mechanical Engineering, University of Udine, ItalyAlberto Grando, Bocconi University and SDA Bocconi School of Management, ItalyJohn Hanson, College of Business Administration, University of San Diego, USAGregory E. Kersten, InterNeg Research Centre, Concordia University, Montreal, CanadaRossella Moramarco, Polytechnic University of Bari, Italy Ugo Merlone, University of Turin, ItalyPierpaolo Pontrandolfo, Department of Mechanics, Mathematics and Management, Polytechnic University of Bari, ItalyBoaz Ronen, Leon Recanati Graduate School of Business Administration,Tel Aviv University, IsraelPietro Romano, Department of Electrical, Managerial and Mechanical Engineering, University of Udine, ItalyCinthia K. Stevens, Robert H. Smith Business School, University of Maryland, USAJosh Whitford, Columbia University, NY, USAFrancesco Zirpoli, University Ca' Foscari of Venice, Venice, Italy

Inhalt
1.Behavioral OM Experiments: Critical Inquiry Reawakening Practical Issues in Research.- 2.Complex Systems Methodologies for Behavioural Research in Operations Management: NK Fitness Landscape.- 3.Trust in Face-to-Face and Electronic Negotiation in BuyerSupplier Relationships: A Laboratory Study.- 4.Lean Supply Chains: A Behavioral PerspectiveExamples from Packaging Supply Chains in the FMCG Sector.- 5.Supply Chain Integration: A Behavioral Study Using NK Simulation.- 6.Cognitive Biases, Heuristics, and Overdesign: An Investigation on the Unconscious Mistakes of Industrial Designers and on Their Effects on Product Offering.- 7.Incentives in Organizations: Can Economics and Psychology Coexist in Human Resources Management?.- 8.Incentives for Cost Transparency Implementation: A Framework from an Action Research.- 9.Learning on the Shop Floor: The Behavioural Roots of Organisational Knowledge.- 10.Behavioral Decision-Making and Network Dynamics: A Political Perspective.- 11.Markets of Logistics Services: The Role of Actors' Behavior to Enhance Performance.