To obtain a coherent, functioning quality management system that addresses national, sub-national, facility and community concerns, it is vital that quality be monitored, improved and evaluated at each level with the active involvement of all stakeholders. inadequate resources (64.9% of the minimum required) as compared to what is recommended by the guidelines. Observation of the counseling sessions showed that only 62.3% of the required contents of counseling messages were delivered to the clients. There was one trained community counselor dedicated to providing the service at the center. The center has no separate waiting area for VCT clients, hence 149(46.9%) and 173(54.4%) clients were not satisfied with the waiting area and location of the center respectively.

Autorentext

Bedri Ahmed Born in rural areas in East Hararge, Oromia Region of EthiopiaAwarded his first degree from Addis Ababa University and MPH from Jimma University. He is currently studying MA at Addis Ababa University.He has more than 14 years of experience working with both governmental and non-governmental organizations in the health sector.