Back to the Future: Using Marketing Basics to Provide Customer Value

This proceedings volume presents timely research and insights on the advancement of marketing's basic premiseproviding greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data, with location-based marketing centered on mobile apps and the real-time tracking of consumer behavior, and with innovations and enhancements in communications utilizing the continually growing presence of social media. Featuring the full proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference held in Coronado Island, California, this volume provides ground-breaking research from scholars and practitioners from around the world that will help marketers in providing value for companies, consumers and society.

Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy's flagship journals, the Journal of the Academy of Marketing Scienc e (JAMS) and AMS Review . Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Provides current research on customer value in a world of evolving technology Examines ways in which marketers can provide greater value for companies, consumers and society Features the full proceedings of the 45th Annual Academy of Marketing Science (AMS) Annual Conference Includes supplementary material: sn.pub/extras

Inhalt
Managerial Decisions on International Price Adaptation: An Abstract.- A Cross Cultural Comparison of Middle Class Meanings of Money in India and South Korea: An Abstract.- Ad Length and the Presence of the Timer in In-Stream Commercial: An Abstract.- Strategies for Theory Assessment and Enhancement in Marketing: An Abstract.- Understanding Perceived Values and Behavioral Effects of Mobile Apps: An Abstract.- When the service experience drives negative and positive emotions.- Seeking Relief from Negative Emotions: Customer Revenge as an Emotional Outlet.- The Company or the Crowd? Comparing Consumers' Reactions to Peer-Provided and Firm-Provided Customer Support: An Abstract.- Global Country Social Responsibility: What Is It?: An Abstract.- Influencing Factors on Moral Licensing Effect - A Meta-Analytic Approach: An Abstract.- The Role of Honor as a Key Global Marketing Dimension for Business and Academia.- The Influence of Posture on Taste: An Abstract.- The Power of Scent: Effects ofScent on Temperature Perception Due to Synesthesia: An Abstract.- If I Touch I Like It! The Interplay between Tactile Inputs and Gustatory Perceptions: An Abstract.- An Abstract: The Unconscious Affection Factor: Exploring the Dual Facets of Customer Perceived Value and Their Impact on Brand Attachment.- Five Seconds to the Ad: How Program-Induced Mood Affects Ad Countdown Effects: An Abstract.- The Effect of Advertising Concentration on Retailers' Market and Financial Performance: An Abstract.- Advertising Expenditures, Negative Corporate Social Performance, and Firm Performance: Does Advertising Orientation Matter? An Abstract.- Marketing Strategy and Strategic Environment Performance Sustaining Configurations: A Set-Theoretic Approach: An Abstract.- The FREE (Firm Resources and External Environment) Framework as an Alternative to SWOT: An Abstract.- Can Marketing and IT Be Friends?: The Impact of Information Strategy, Structure, and Processes on Business Performance: An Abstract.- Perspective-Taking and Persuasiveness of Charity Advertising Appeals: An Abstract.- An Abstract: Political Ideology of Donors and Attribution Messages in Charity Advertising.- Cause-Related Marketing from the Nonprofit's Perspective: An International Comparison: An Abstract.- Developing a Scale to Measure Brand-Evoked Nostalgia in Belgium and the United States: An Abstract.- Style of Thinking as Moderator of Drivers of Consumer Brand Identification: An Abstract.- Does COO Still Matter? An Examination of Country of Origin Effects on Purchase Intentions under Recall Circumstances: An Abstract.- Managing Customer Reactions to Brand Deletion: An Abstract.- The Influence of Chief Executive Officers' Regulatory Foci on Firms' Advertising, R&D, and Corporate Social Responsibility: An Abstract.- The Mechanisms of Punishment on Consumer's Forgiveness and Trust Repair: An Integrated Causal Attribution Model of Trust Repair.- An Exploratory Analysis of Consumer Opinions, Ethics and Sentiment of Neuromarketing: An Abstract.- An Abstract: Ethical vs. Unethical Advertisements: Evaluation and Recall.- Entering the Performance-Based Contracting Business An Exploration of Sales-Related Challenges: An Abstract.- An Abstract: Performance Impact of Customer Orientation, Task Interdependence and Information Sharing in Sales Teams.- Cross-Border M&A: Implications for Marketing Capability: An Abstract.- Radical Multicultural Marketing: Examining the Communication Strategies Used by Multicultural Marketing Agencies: An Abstract.- Task Master or Task Novice: An Abstract on a Strategic Decision-Making Experiment.- Self-Affirmation of Narcissists on Social Media: A Study Proposing a New Method of Categorization on Facebook Ads.- You've Got It! Pronouns Increase Self-Referencing and Engagement on Facebook: An Abstract.- The Effects of Holistic Thinking Style On Attitude toward Innovative Design: Role Of Value Presentation: An Abstract.- Sensory Similarity: A Physical Product Perception in Online Context.- Who Regrets More After a Choice? The Role of Dialectical Thinking: An Abstract.- An Abstract: More than a Black Eye! The Effect of Violence Exposure in Anti-IPV Campaigns.- Integrating Social Media into Health Care Marketing: An Abstract.- Patient Safety and Employee Word-of-Mouth Communication: An Abstract.- Does Customer Co-Creation Really Produce Value?: An Abstract.- Purchase Quantity Restrictions: Good or Bad?: An Abstract.- A Comparison of Brand Loyalty between on the Go and Take Home Consumption Purchases: An Abstract.- The Role of Brand Strength and Customer Satisfaction in Explaining Store Loyalty: An Abstract.- The Effect of Gender Differences on Online Shopping Payment Methods: An Abstract.- Consumer Reactions to Low vs. High Levels of Customization: An Abstract.- Big Data-Driven Marketing: An Abstract.- Comparing Lab, Virtual, and Field Environments in Sensory Product Acceptance Testing: An Abstract.- The Influence of Place Attachment and aCertification of Event Sustainability on Residents' Perceptions of Environmental Impacts and Event Support: An Abstract.- Review Richness: How Online Consumer Review Information Content Shapes Persuasion Though Review Richness: An Abstract.- An Abstract on AEL as a Fundraisers Relationship Building Tool.- I Don't Think it's Real Exploring the Genres of Reality Programming: An Abstract.- Automation in Credit Card Repayment: A Friend or a Foe?: An Abstract.- A Financial Leap of Faith: Government Funding For Community CSR and Sustainability Initiatives: An Abstract.- A Framework to Monitor Corporate Sustainable Development in Supply Chains: An Abstract.- Providing Value to SMEs and their Stakeholders through Corporate Social Responsibility Initiatives: An Abstract.- Embedding CSR in the firm's DNA: The case for Strategic CSR in Emerging Markets: An Abstract.- E-Mobility Marketing Standardization or Specialization.- Is Online Sharing and Word-of-Mouth More Prevalent Among CollectivistConsumer…