TOTAL FACILITY MANAGEMENT

A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors

The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them.

The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management.

Readers will benefit from the inclusion of:

• A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management
• An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning
• An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment
• A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology.

The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Autorentext

Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB is a management consultant who focuses on project management, facility management and construction management. He is a member of the British Standards Institution's FM Strategy Group and FM Technical Committee, as well as the ISO Technical Committee on facility management as head of the UK delegation.

Adrian Brooks BSc (Hons), MBA, MRICS is a Principal in Avison Young's Workplace and ­Facility Management business, focused on the delivery of a broad range of services for property ­owners and corporate occupiers. He is Chairman of the FM Strategy Group and Member of the Construction & Built Environment Sector Policy and Strategy Committee for the British ­Standards ­Institution.

Klappentext

TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisorsThe newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them.The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management.Readers will benefit from the inclusion of:The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Zusammenfassung
TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management. Readers will benefit from the inclusion of: * A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management * An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning * An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment * A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology. The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Inhalt

Preface to the Fifth Edition xi

Abbreviations xiii

Introduction 1

The organization 1

The user 2

Principles, processes, practices and procedures 2

1 Fundamentals 3

Key points 3

Introduction 4

Background 4

Practice note -Three perspectives 6

Key concepts 12

Supporting concepts 15

Key roles, responsibilities and accountabilities 18

Core competence in facility management 19

Conclusions 20

Checklist 20

2 Facility Planning 22

Key points 22

Introduction 23

Real estate management 24

Own, lease or rent decision 24

Fully serviced workplace 25

Space management 26

Business continuity and recovery planning 29

Design and construction for operability 30

Practice example - Bargain basement 40

Design development 41

Stakeholders 42

Risk management 45

Conclusions 46

Checklist 47

3 Facility Management Strategy 48

Key points 48

Introduction 49

Understanding the organization 50

Business context 50

Business drivers and constraints 52

Organizational management levels 52

Capability maturity 54

Practice example - Taking one's own advice 55

Strategy formulation 56

Strategic analysis 58

Solution development 61

Strategy implementation 62

Business intelligence 64

Conclusions 65

Checklist 66

4 Human Resources Management 68

Key points 68

Introduction 69

Human resources planning 70

Recruitment, retention and release 72

Leadership and management styles 74

Delegation and empowerment 74

Practice example - Mind the gap 75

Learning and continuing professional development/e…