Autorentext

ALEXANDER BUDZIER is a Fellow in Management Practice at the University of Oxford's Saïd Business School. He's an expert in project management, with a focus on information technology, infrastructure, energy, mega events, and change. THOMAS GOTTSCHALCK is a Senior Partner at Implement Consulting Group. He heads the firm's digital and transformation services related to the public sector. He has over 15 years' experience in large-scale IT transformation and program management. KIM BJØRN THUESEN is a Partner and Head of the IT Change Management Department at Implement Consulting Group. Thuesen is an expert in empowering middle managers to engage effectively with change and deploy effective communication. ASTRID LANNG is an experienced management consultant at the Implement Consulting Group's Digital Transformation practice. She is focused on helping large-scale IT programs succeed by achieving business benefits and coming in on time and on budget.

Klappentext

Shepherd your firm through its next digital transformation initiative Only 1 in 200 digital transformations finish on time, within budget, and realize the planned benefits. To avoid the same fate, you must understand why so many fail, and some succeed. In Intelligent Change: The Science Behind Digital Transformations, a team of renowned project management and digital transformation experts delivers a how-to manual for expansive technology change initiatives at firms of all types and sizes. The authors rely on a systematic review of over 1800 publications, interviews with 160 top-level managers, and fieldwork studying 150 digital transformation projects to bring you research- and data-backed strategies you can implement at your own organization to ensure your own project provides business value. Learn what strategies work and why. Understand which strategies don't work and what pitfalls to avoid. You'll find step-by-step guidance on how to execute a digital transformation using the keys to successful change initiatives, including:

• Establishing ownership amongst your front-line managers and staff that goes beyond mere support and promotion of the change
• Building trusting relationships between the different levels of your organization
• Creating effective two-way communication between the planners of the technology change and the ground-level staff implementing it Perfect for managers, executives, entrepreneurs, founders, and other business leaders, Intelligent Change is also a must-read for project managers and IT professionals tasked with shepherding their companies through their next major technological change.

Inhalt

Acknowledgements 2

Dedication 3

Contents 4

Foreword 5

Introduction 7

Chapter 1: What is Managing Change and Digital Transformations? 13

Chapter 2: The Business Case for Change Management 31

7 Levers for Implementing Successful Change Management 43

Chapter 3: Lever #1: Clear Reason for Change 52

Chapter 4: Lever #2: Defined Approach to Managing Change 65

Chapter 5: Lever #3: Early Involvement of Users 86

Chapter 6: Lever #4: Management Ownership 107

Chapter 7: Lever #5: Effective Communication 127

Chapter 8: Lever #6: Effective Training 151

Chapter 9: Lever #7: Establishing Trust-Based Relationships 170

Conclusion - Designing Better Transformations 188

Appendix - Change Management in action 200

Appendix - Statistical Results in Detail 207

About the Authors 231