This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology & Systems (ICOTTS 2019), held at the Universidad Abierta Interamericana, in Buenos Aires, Argentina, from 5th to 7th December 2019. It covers the areas technology in tourism and the tourist experience, generations and technology in tourism, digital marketing applied to tourism and travel, mobile technologies applied to sustainable tourism, information technologies in tourism, digital transformation of tourism business, e-tourism and tourism 2.0, big data and management for travel and tourism, geotagging and tourist mobility, smart destinations, robotics in tourism, and information systems and technologies.

Presents high-quality research in the areas tourism, technology and systems Features the outcomes of ICOTTS 2019, held at Universidad Abierta Interamericana, Buenos Aires, Argentina Serves as a reference resource for researchers and practitioners in academia and industry

Autorentext

Álvaro Rocha holds the title of an Honorary Professor, D.Sc. in Information Sciences, Ph.D. in Information Systems and Technologies, M.Sc. in Information Management, and B.C.S. in Computer Science. He is a Professor of Information Systems at University of Coimbra, researcher at CISUC (Center for Informatics and Systems of the University of Coimbra), and a collaborator researcher at LIACC (Laboratory of Artificial Intelligence and Computer Science) and at CINTESIS (Center for Research in Health Technologies and Information Systems). He is President of AISTI (Iberian Association for Information Systems and Technologies) and Chair of IEEE Portugal Section Systems, Man, and Cybernetics Society Chapter. He is also the Editor-in-Chief of JISEM (Journal of Information Systems Engineering & Management) and the Editor-in-Chief of RISTI (Iberian Journal of Information Systems and Technologies). Moreover, he has acted as Vice-Chair of Experts in the Horizon 2020 of the European Commission, as Expert in the Ministry of Education, University and Research of the Government of Italy, and as Expert in the Ministry of Finance of the Government of Latvia.
António Abreu is an Adjunct Professor at Polytechnic of Porto (Portugal). He holds Postdoctorate in Technologies and Information Systems, University of Coimbra; Ph.D. in Software Engineering based on reusable components with Human-Machine Interface applications, University of Vigo; master's degree in Management Informatics from the University of Minho and Licentiate in Informatics-Mathematics Applied by Lusíada University. He is an effective member of the CEOS.PP Research Center - Center for Organizational and Social Studies of the Polytechnic of Oporto - and a member of LIACC Artificial Intelligence and Computer Science Laboratory - FEUP.
João Vidal de Carvalho is an Adjunct Professor at Polytechnic of Porto (Portugal); Postdoctorate in Technologies and Information Systems, University of Coimbra; Ph.D. in Information Systems and Technology from University of Santiago de Compostela (Spain), M.Sc. in Information Technology Management from University of Minho (Portugal), and bachelor's degree in Computer Science. He is an effective member of the CEOS.PP Research Center - Center for Organizational and Social Studies of the Polytechnic of Oporto - and a member of LIACC Artificial Intelligence and Computer Science Laboratory - FEUP.
Dália Liberato is a Professor of Tourism, specializing in tourism destinations management and tourism planning, at the School of Hospitality and Tourism, Polytechnic of Porto. Currently, she coordinates the Tourist Activities Management degree in the same school. Her main research interests are tourism management, tourism planning, cross-border tourism, and e-tourism.
Elisa Alén is an Associate Professor of Marketing specializing in tourism marketing at the Faculty of Business Sciences and Tourism, University of Vigo. Elisa's research work lies in the area of tourist behavior, ranging from motivation to behavioral intentions, with a focus on improving satisfaction. In recent years, she has focused on different types of tourism, mainly thermal and senior tourism.
Pedro Liberato is a Professor of Tourism, specializing in tourism destinations management, tourism planning, and tourism marketing, at the School of Hospitality and Tourism, Polytechnic of Porto. Currently, he coordinates the Tourism and Leisure Department and the master's degree in Tourism Management in the same school. His main research interests are tourism management, tourism planning, e-tourism, ICT in tourism and tourism marketing.

Inhalt
Naturalistic analysis of urban tourist-pedestrians' spatial cognition.- Extracting Feeling from Food Colour.- Social Media Influence: A Comprehensive Review in General and in Tourism Domain.- Using Data Analytics to understand visitors online search interests: the case of Côa Museum.- Cultural and Creative Tourism: using Google Arts & Culture platform to promote a small city in the North of Portugal.- Smart experiences in tourism.- An Importance-Performance Matrix Analysis of the Factors Influencing US Tourists to Use Airbnb.- Most Important Contents in Travel Blogs: A Perspective from Brazilian Tourists.- Virtual accessibility on digital business websites and tourist distribution.- Infoaccessibility on the websites of inbound markets of Portugal destination.- The feedback channels in a DMO: Case study in Porto and North Tourism Association.- Innovative Destination Branding: Porto..- Web Accessibility in the Tourism Sector: an analysis of the most used Websites in Portugal.