Information and knowledge have profoundly transformed businesses, organizations and society. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge creation, sharing and application. Information and communication technologies are often regarded as the enabler for the effective and especially efficient implementation of knowledge management. The book presents an almost encyclopedic treatise of the many important facets, concepts and theories that have influenced knowledge management and integrates them into a framework consisting of strategy, organization, systems and economics guiding the design of successful initiatives. The third edition particularly extends coverage of the two pillars of implementing knowledge management initiatives, i.e. organization and systems

Klappentext

Information and knowledge have fundamentally transformed the way businesses and social institutions work. Knowledge management promises concepts and instruments that help organizations to create an environment supportive of knowledge creation, sharing and application. Information and communication technologies (ICT) are often regarded as the enabler for knowledge management initiatives. The book presents an almost encyclopedic treatise of the facets, concepts and theories that have influenced knowledge management and the state of practice concerning strategy, organization, systems and economics. The second edition updates the material to cover the most recent developments in ICT-supported knowledge management. The book particularly provides a more in-depth coverage of its theoretical foundation including a new account of knowledge work, discusses the potentials and challenges of process-oriented knowledge management, adds a new chapter on modelling that plays an important role in knowledge management initiatives and contrasts architectures for centralized and distributed or peer-to-peer knowledge management systems.

Inhalt

1 Motivation.- 2 Goals.- 3 Procedure, Methods and Overview.- 4 Foundation of Knowledge Management Systems.- 5 Strategy.- 6 Organization.- 7 Contents and Systems.- 8 Economics.- 9 Summary and Critical Reflection.- 10 Related Empirical Studies.- 11 Research Design.- 12 Strategy and Environment.- 13 Organization.- 14 Contents and Systems.- 15 Economics.- 16 Summary and Critlcal Reflection.- 17 Scenarios.- 18 Outlook.- List of Figures.- List of Tables.- Bibliography and On-line Resources.- 19 Literature.- 20 On-line Resources.- 21 Knowledge Management Tools and Systems.