This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Autorentext
Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Zusammenfassung
Collecting two giant-sized NOCTURNALS adventures in one trade paperback! First up, the long out-of-print WITCHING HOUR serial from DARK HORSE PRESENTS—a full-color adventure starring Halloween Girl. Her trick-or-treating greed leads her to a dilapidated shack and a ghastly witch who isn’t prepared to let her go home. Good thing she’s not prepared for the Gunwtich, either. Second is TROLL BRIDGE, the artist jam extravaganza printed in black, white, and orange—a special Halloween candy treat. Halloween Girl gets spirited away by the naughty devil lantern, and the rest of the Nocturnals have to chase her from dimension to weird dimension to try to bring her home. Featuring art by Ted Naifeh, Jill Thompson, Arthur Adams, Joyce Chin, Adam Warren, Bruce Timm, Jay Stephens, Stephen DeStefano, Stan Sakai, Eric Jones, Kieron Dwyer, and John Heebink, with special cameos by Jingle Belle, Usagi Yojimbo, and Scary Godmother! It’s two-fists of fun, featuring Dan Brereton’s creepiest creations!

Inhalt
Business and IT Alignment - A fuzzy Challenge.- Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.