The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.

Autorentext

Dr. Rajiv Kumar Sharma is presently working as Associate Professor and has also served as Head of Department of Mechanical Engineering NIT Hamirpur (H.P). He obtained his B.Tech (Hons) from SLIET Longowal (CFTI), Punjab , M.Tech (Hons) in Industrial and Production Engineering with Gold Medal from  Thapar University Patiala and  doctoral degree (Ph.D) from Indian Institute of Technology; IIT Roorkee-247667. 

Till so far he has guided 05 PhD theses, 25 M.Tech Thesis and more than 50 U.G projects in various areas of engineering. He has research and teaching experience of more than 15 years and about 100 publications in International journals of repute. He is also on Editorial Board of many reputed Journals such as International Journal of Quality and Reliability Management, TQM Journal , Emerald Publishers; International Journal of Strategic Business Alliance, Inderscience Publishers, Advances in Production Engineering & Management, Production Engineering Institute (PEI), University of Maribor, Maribor, Slovenia European Union (EU). He has completed sponsored project from UGC and DST. His research interests include Supply chain and Logistics, Flexible manufacturing systems, statistical quality control, system reliability and maintenance, quality engineering, six sigma, lean manufacturing and Industry 4.0.

Inhalt
Chapter 1: Quality Management and MSMEsIntroduction  MSMEs ClassificationImportance of quality in businessEvolution of quality management  Statistics for Quality Management Data Collection Measurement Scales Measures of Central TendencySummary of Literature studiesConcluding remarksChapter 2: Quality Management: Tools and Standards Introduction Quality Management ToolsCause and Effect/fishbone/Ishikawa DiagramConstruction steps       Check Sheet               Check sheet procedure               Advantage of using Check sheet        Control Charts               Common types of control charts               Guideline to draw Control chart       Process Flow chart                Guideline to draw Flow chart                Advantage of using Flowcharts       Histogram                Step to construct Histogram               Advantage of using Histogram       Pareto Chart             Guideline to construct Pareto chart             Advantage of Pareto chart       Scatter Plot                Step to construct scatter plot        Customer Relationship Management (CRM)                 CRM software          Enterprise Resource Planning (ERP)          Kaizen          Failure Mode Effect Analysis (FMEA)                     Step wise step procedure for FMEA                      Advantage of FMEA           Kanban           Poka-Yoke           Quality Function Development (QFD)           Supply Chain Management (SCM)           Six Sigma          5 S and House KeepingQuality System Standards ISO 9000 and other DerivativesAction Plan for implementing ISO 9001: 2008 StandardsConcluding remarksChapter 3: QUALITY MANAGEMENT IN MSME SECTORS IntroductionProblem Definition       Study Objectives      Research Methodology      Sample Size DeterminationDesign of Pilot Instrument General...