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This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.
Autorentext
PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.
Klappentext
Praise for the third edition of Flawless Consulting Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future.
SAMUEL R. STRICKLAND
chief financial and administrative officer, Booz Allen Hamilton Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues.
ROGER HARRISON
independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book.
JON C. LLOYD, MD, FACS
senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute Peter's masterwork, Flawless Consulting, has been my go-to guide since the first edition. Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It's all those things, but it's also a book about some of the most vexing issues we face when consulting to organizationsissues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow.
JIM KOUZES
award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University
Zusammenfassung
This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.
Inhalt
What's New? xiii
Acknowledgments xxi
1 A Consultant by Any Other Name . . . 1
Some Definitions and Distinctions 2
Consulting Skills Preview 6
The Promise of Flawless Consultation 9
2 Techniques are Not Enough 13
Beyond Content 14
The Consultant's Assumptions 17
The Consultant's Goals 19
Developing Client CommitmentA Secondary Goal of Each Consulting Act 21
Roles Consultants Choose 22
Collaboration and the Fear of Holding Hands 27
Staging the Client's Involvement, Step by Step 29
3 Flawless Consulting 37
Being Authentic 37
Completing the Requirements of Each Phase 40
Results 46
Accountability 47
The Right to Fail 49
4 Contracting Overview 51
Contracting: The Concept and the Skill 52
Elements of a Contract 57
Ground Rules for Contracting 65
5 The Contracting Meeting 67
Who is the Client? 68
Navigating the Contracting Meeting 70
When You Get Stuck 87
The Problem with Saying No 95
Contracting Checkpoint 96
Selling Your Services: Good Selling is Good Contracting 98
The Meeting as a Model of How You Work 102
Closing the Contracting Meeting 103
After the Contracting Meeting 104
6 The Agonies of Contracting 107
Dealing with Low Motivation 107
Ceaseless Negotiation: The Shifting Tide of Your Role 109
Some Other Specific Agonies 113
The Virtual World 115
7 The Internal Consultant 121
Important Differences Between Internal and External Consultants 122
Triangles and Rectangles 124
8 Understanding Resistance 129
The Faces of Resistance 130
What are Clients Resisting When They are Resisting Us? 138
Underlying Concerns 140
Sometimes it is Not Resistance 143
The Fear and the Wish 143
Ogres and Angels 147
. . . and Heroics 148
9 Dealing with Resistance 149
Three Steps for Handling Resistance 151
Don't Take it Personally 155
Good-Faith Responses 156
Consulting with a Stone 157
10 From Diagnosis to Discovery 159
It is Still the Relationship That Counts 160
The Call to Action 163
The Problem is Not the Problem 167
How the Problem is Being Managed 170
Flawless Discovery 172
11 Whole-System Discovery 175
Third-Party Consulting 176
Taking a Whole-System Approach 178
Your Choice 179
Putting Whole-System Discovery to Work 180
The Payoff 182
12 Discovering Gifts, Capacities, and Possibilities 183
When All Else Fails 185
The Power of Positive Deviance 186
The Implications of Positive Deviance for Consulting 189
An Example of What is Working 190
13 Get the Picture 201
The Steps in Getting the Picture 202
A Word About Bias 206
Assessing How the Situation is Being Managed 207
The Discovery Interview 210
Levels of Analysis 211
Your Experience as Data 214
14 Preparing for Feedback 217
A Clear Picture May Be Enough 217
Condensing the Data 218
Some Do's and Don'ts 219
Language in Giving the Picture 221
Presenting the Picture . . . As Courtroom Drama 223
Support and Confront 225
15 Managing the Meeting for Action 229
How to Present the Picture 230
Structuring the Meeting 231
The Meeting for Action, Step by Step 233
A Recap 241 Resistance in the Meeting...