The organization, processing and representation of knowledge becomes increasingly important in all scientific and business contexts. This book focuses on qualitative methods for knowledge organization and their contributions to knowledge-based issues of marketing management research. Besides theoretical discussions of different approaches to and definitions of knowledge and methods for knowledge organization, several case studies in the field of marketing management are presented. Questions of research design, adequate choice of methodologies and practical relevance of the results are addressed.

Autorentext

MARION FRIEDMANN Marketer of ARENA, a youth and cultural centre in Vienna, Austria SONJA GRABNER-KRÄUTER Associate Professor of Marketing and International Management, University of Klagenfurt, Austria REGINA HÖLD Student, Vienna University of Economics and Business Administration MICHAEL KIMMEL Freelance Researcher in the field of cognitive metaphor theory JÜRGEN MÜHLBACHER Assistant, Vienna University of Economics and Business Administration DORIS OHNESORGE Researcher in cross-cultural management JOCHEN PENKER Austrian Federal Ministry for Economic Affairs and Labour MARKUS PESCHL Associate Professor , Department of Philosophy of Science and Social Studies, University of Vienna HANNA RISKU Head of the Centre for Knowledge and Information Management; and Deputy Head of the Department for Telecommunication, Information and Media, Danube University Krems, Austria THOMAS SEILER formerly Professor at the Free University Berlin, and the University of Darmstadt, Germany ROLAND KEO Lecturer, Temasek Polytechnic, Singapore

Inhalt

PART ONE: THEORETICAL AND METHODOLOGICAL ISSUES Structures and Diversity in Everyday Knowledge; M.Peschl Situatedness and Artefacts in Expert Knowledge and Activity; H.Risku The Human Foundation of Knowledge Management; T.Seiler Conceptual Knowledge and the Problem of Understanding; J.Gadner & D.Ohnesorge Gestalt-based Linguistics and the GABEK Method; M.Kimmel Managing Complexity: Knowledge Organisation and Qualitative Software; L.Richards PART TWO: CASE STUDIES Consumers' Knowledge of Controlled Ventilation Systems; J.Gadner & R.Buber The Process of Web-personalisation: A Framework to Determine Adequate Personalisation Systems; S.Grabner-Kräuter Evaluating A Computer-based Marketing Course by Means of Focus Groups and Interviews; R.Höld The Job Image of Young Sales Assistants: Introspection and Young Consumers' Assessment; R. Buber Venture Brazil: Studying Austro-Brazilian Joint Ventures by Means of GABEK WinRelan ; J.Mühlbacher & J.Penker The Austrian Furniture Retailers' Perspective on the Austrian Design Industry; R.Buber & M.Friedmann Influences of Organisational Learning on Organisational Performance and Success; R.Yeo