Today enterprises must strive to improve their competitiveness in a changing environment. To reach this objective it is necessary for companies to evaluate their performances and to combine modelling, business process re-engineering and benchmarking techniques. This book demonstrates the successful combination and implementation of these various techniques.

Inhalt

Overview of European TPB projects. The modelling of business process. Case studies in business process re-engineering. Performance and benchmarking. Case studies in benchmarking.