This volume presents the revised and peer reviewed contributions of the "ERP Future 2012" conference held in Salzburg/Austria on November 11th - 12th, 2012 .

The conference is a platform for research in ERP systems and closely related topics like business processes, business intelligence, and enterprise information systems in general. To master the challenges of ERP comprehensively, the ERP Future 2012 Research conference accepted contributions both with a business focus as well as with an IT focus to consider enterprise resource planning from various viewpoints. This combination of business and IT aspects is a unique characteristic of the conference and of this volume that resulted in valuable contributions with high practical impact.

Autorentext

Dr. Felix Piazolo is postdoc researcher at the University of Innsbruck and lecturer at several universities in the areas of strategic management, business information systems and innovation processes. He is responsible for a number of national and international research projects in these fields. Additionally he consults organizations on the evaluation. implementation, operation and re-design of business information systems.

Dr. Michael Felderer is postdoc researcher at the University of Innsbruck in the area of software engineering and information systems. His main research interests are software quality and requirements engineering. His PhD was awarded the Scientific Prize of the Economic Chamber of Tirol in 2011.

Inhalt
ERP Future.- ERP Planning Requirements.- Human Interaction with ERP Systems.- ERP Implementation and Integration.- ERP Landscape.- ERP Cost-Benefit Analysis.- Critical Success Factors.- Business Process.- Quality of ERP Systems.- Implementation of Innovative Business Concepts.- Selection and Customization.