Following both a patient and an employee through a physician visit, this is a "how-to" manual for implementing practice management solutions. The first section provides information and examples prior to the patient visit, and includes examples of physicians who utilize email and Web sites to attract patients, electronic scheduling systems to decrease wait time, and registration systems which can verify insurance information. The second section focuses on electronic medical records, electronic referral systems, billing and collection systems, and follow-up patient education and discharge information, thus portraying the "future physician office visit." The third section centres on the physician practice manager's daily operations and how technology can achieve efficacy.

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Series Preface Preface Acknowledgments Contributors PART I UTILIZING TECHNOLOGY TO ARRANGE A PHYSICIAN VISIT Chapter 1 Physician Practice Management: Into the Technology Age Joan M. Kiel Chapter 2 Work.ow in Physician Practices Workflow in the Primary Care Physician's Office: A Study of Five Practices Jeffrey D. Cooper, James D. Copenhaver, and Carolyn J. Copenhaver Workflow Concepts: The Challenges of Managing Healthcare Business Processes William F. Andrew Workflow and Usability Vinson J. Hudson Chapter 3 Electronic Registration Interviewing Patients with the Aid of a Computer Allen R.Wenner and Duncan C.H. Belser, III Internet-Based Registration Jonathan Ephraim PART II UTILIZING TECHNOLOGY TO ENHANCE A PHYSICIAN VISIT Chapter 4 Electronic Medical Records Clinical Documentation That Improves Patient Care (or Tips for Avoiding Potholes in the Road to the Electronic Medical Record) Thomas E. Sullivan Selecting and Installing an EMR: HPHC's Successful Implementation Walt Zywiak The Ambulatory EMR Kathy Patrino, Thomas Landholt, and Linda Brackett EMR Reduces Costs and Protects Revenues Kathy Patrino, Thomas Landholt, and Linda Brackett Chapter 5 Clinical Applications with Information Technology Patient Acceptance of Computerized Progress Note Documentation Janet Huber Key Characteristics of an Electronic Prescription Writer Robert Keet Chapter 6 Patient Education Clinical Software for Strengthening the Physician-Patient Relationship J. Peter Geerlofs Computer-Based Patient Education: The X-PlainTm Experience Moe Ajam Consultation and Education: MedicineNow Richard J. Osborne The Health Network J. Tod Fetherling PART III UTILIZING TECHNOLOGY TO ENHANCE PHYSICIAN PRACTICE OPERATIONS Chapter 7 Entrusting the Finances to the Computer Billing for What Your Practice Deserves David Jakielo Duke University Medical Center Rosemary Price St. Bernard's Financial System Mary Beth Clay Chapter 8 Credentialing Physicians John M. Kiel and Barbara S.Waxenfelter Chapter 9 Managing Managed Care Using Web Technology to Manage Care, Enhance Patient Experiences, and Improve Outcomes John D. Halamka, Anne Marie Audet, Elizabeth Pappius, and A. Kim Saal Implementation of IDX LASTWORD at Mercy Healthcare Sacramento Michael O'Rourke PART IV TECHNOLOGY ACROSS THE CONTINUUM OF CARE Chapter 10 Connecting the Continuum with Technology Implementing an Automated Clinical Messaging System Robert Keet EMRx Implementation at MedClinic of Sacramento R. Paul Miller PhyCor of Corsicana Rebecca Gallagher and Joseph Cisna Chapter 11 Reaching Beyond with Telemedicine A Rapidly Evolving Definition of Telemedicine Jonathon D. Linkous Introduction to Telemedicine Odysseus Argy and Michael Caputo Medical Applications and Benefits Odysseus Argy and Michael Caputo Chapter 12 Security of Medical Information State of Security Features for Medical Information Kathleen Frawley, Dale W. Miller, and Cynthia Miller Establishing Information Security Policies Kathleen Frawley and Dale W. Miller Index