Since SAP is emphasizing recent developments in operations management in its SCM initiative, this book describes the methodological background from the viewpoint of a company using SAP systems. It describes order processing both in an intra- and interorganizational perspective, as well as describing future developments and system enhancements.

Inhalt

1 Fundamentals of Supply Chain Management.- 1.1 Order Management, Logistics, and Supply Chain Management.- 1.2 Main Topics in Supply Chain Management.- 1.2.1 Principles.- 1.2.2 Tasks and Competencies.- 1.2.3 Interfaces and Complexity.- 1.2.4 Cooperation.- 1.2.5 Types of Supply Chain Management.- 1.2.6 Methodology of the Supply Chain Council.- 1.2.7 Potential Benefits and Controlling.- 1.2.8 Possible Obstacles.- 1.3 Software Support for Supply Chain Management.- 1.3.1 Enterprise Resource Planning Systems.- 1.3.2 Supply Chain Management Systems.- 2 Application Systems in the Individual Business Functions.- 2.1 Engineering.- 2.1.1 Development Teams.- 2.1.2 Concurrent Engineering and Simultaneous Engineering.- 2.1.3 Variant Policies.- 2.1.4 CAD Systems.- 2.1.5 Product Data Management.- 2.2 Sales.- 2.2.1 Approaching the Customer.- 2.2.2 Quotation System.- 2.2.3 Order Entry and Verification.- 2.2.4 High-Level Sales Strategies.- 2.3 Procurement.- 2.3.1 Sourcing Strategies.- 2.3.2 Centralized and/or Decentralized Procurement.- 2.3.3 Intra- and Inter-Company Organizational Changes.- 2.3.4 IS for Procurement.- 2.4 Production.- 2.4.1 Organizational Structures in Manufacturing.- 2.4.2 MRP Systems and Beyond.- 2.4.3 Non-traditional Concepts.- 2.5 Distribution.- 2.5.1 Distribution Types and Tasks.- 2.5.2 Intermediaries in the Distribution Process.- 2.5.3 Information Systems in Distribution.- 2.6 Service Management.- 2.6.1 Call Center.- 2.6.2 Help Desk.- 2.6.3 Archiving Systems.- 2.7 Recycling and Disposal.- 2.7.1 Recycling-Oriented Product Development.- 2.7.2 IS for Recycling and Disposal.- 3 SAP's Supply Chain Management System.- 3.1 Advanced Planner and Optimizer.- 3.1.1 Supply Chain Cockpit.- 3.1.2 Demand Planning.- 3.1.3 Advanced Planning and Scheduling.- 3.1.4 Transportation Planning and Vehicle Scheduling.- 3.1.5 Available-to-Promise.- 3.2 Business-to-Business Procurement, EnterpriseBuyer.- 3.2.1 Web-supported Autonomous Procurement.- 3.2.2 Connecting Catalogs.- 3.3 Logistics Execution System.- 3.3.1 Warehouse Management System.- 3.3.2 Transport Management System.- 3.4 System Architectures.- 3.4.1 Architecture Variants for Hierarchical Planning.- 3.4.2 Supply Chain Management in Homogeneous SAP Environments.- 3.4.3 Supply Chain Management in Heterogeneous SAP Environments.- 4 Recent Developments in Order and Supply Chain Management based on SAP Systems.- 4.1 MySAP.com Solutions - Effects of the Internet on the SAP Environment.- 4.2 Interview with Professor Dr. Claus Heinrich.- 5 Case Studies on Supply Chain Management.- 5.1 Description.- 5.1.1 Colgate-Palmolive Case Study.- 5.1.2 fischerwerke Case Study.- 5.1.3 Salzgitter Case Study.- 5.1.4 Wacker Siltronic Case Study.- 5.2 Summary.- 6 Internet Resources for Supply Chain Management.- 6.1 Portals.- 6.2 Communities, Societies, and Professional Associations.- 6.3 Research Companies.- 6.4 Consultancies.- 6.5 Vendors of SCM Software.- 6.6 Universities.- 6.7 Journals.- Abbreviations.- References.