The book addresses the vital issue of how business leaders can prepare themselves to deal with the impact of unexpected events. It raises key questions for leaders to address if they are to avoid being distracted by crisis and remain in touch with a wider context that is subject to constant uncertainty and change.

Autorentext
DR GRAHAM ROBINSON'S career in organisation and management learning has been divided between roles as a business school academic in the UK and the Netherlands, as a senior manager and director in two major multinational i.t. companies, and as director of an international business development consultancy. He is the author of two other business books and numerous articles on management and organizational change.

JOHN HARRIS is a business consultant and mentor to executives in both the private and public sectors covering many diverse areas of activity. He has held senior technical, operational and HR management positions in Monsanto Chemicals and Amoco UK Ltd before being appointed CEO of the Calor Group plc. John's corporate career culminated in his appointment to the position of Senior Vice President of a large privately owned global company based in the Netherlands.

Inhalt
Introductions and a Problem The Core Issue The Unexpected is Inevitable Attitudes and the Unexpected No Surprises! Anticipating and Preparing for the Unexpected Understanding Context I: Inside the Organization Marshalling Resources: Building and Managing Commitment Context is Key Securing the Ladder Preparing your Action Plan