Conversation Management is an ethical, effective, and long-standing approach to investigative interviewing that is applicable to any investigative context, whether criminal or civil, based on a commitment to respect for the individual and the principles of successful communication. In the third edition of this highly successful book, the authors have reviewed both the evidence base supporting the approach and the presentation of the content. The result is a significant rewrite of the previous edition with new chapters, new information, and new tools to maximize disclosure by interviewees, now also supported by references and footnotes throughout the text. The text includes explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion, and negotiation; the process of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail; and how to ask the right question at the right time in the right way and specific chapters covering interviews with victims, witness and suspects as well as more diverse situations. Investigative Interviewing: The Conversation Management Approach is the definitive textbook for anyone seeking an in depth understanding of investigative interviewing as a subject and Conversation Management as a proven approach.

Autorentext

Professor Eric Shepherd is a chartered scientist, forensic psychologist, counselling psychologist, and psychotherapist. A former intelligence officer specialising in interrogation, resistance to interrogation, information analysis and foreign language duties, he has held a wide range of clinical and academic appointments. He has worked within and outside the UK with the police, the legal profession, government departments, and with the private sector. He has given expert witness testimony in cases before lower and appeal courts within and outside UK, the ICC, and the ICJ. A member of the UK Home Office Working Party on Investigative Interviewing, the Royal Commission on Criminal Justice invited him to give evidence on police interviewing practice. Dr Andy Griffiths is a former UK police Detective Superintendent who spent his career investigating serious crime and who also led homicide, organized crime, and intelligence departments as a senior officer. His PhD evaluating the effectiveness of specialized interview training was sponsored by the national police college, and he has been training and advising on investigative interviewing at both tactical and strategic levels for over 20 years in numerous countries across the world. He now divides his time between public and private sector consultancy and training, alongside academic work as a Visiting Research Fellow at the University of Portsmouth and an affiliated scholar with New York University's Asia Law Institute.