Cisco Unity Connection

Cisco Unity Connection

The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting

David Schulz

Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.

The author begins by introducing Cisco Unity Connection's core features, capabilities, and components. Next, he provides thorough, step-by-step coverage of configuration, including users, contacts, call routing, dial plans, class of service, and templates. You will find extensive discussions of user features and access, administration and maintenance, redundancy and backup, and much more. Throughout, the author addresses many enhancements introduced in the new Cisco Unity Connection v8.5 software.

This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.

Autorentext

Dave Schulz has more than 27 years of experience with various technologies, ranging from routing and switching to security and voice technologies. Before joining Skyline Advanced Technology Services, he was involved in network engineering and consulting,

project management, and oversight of engineering and maintenance activities for a reseller in the Midwest. Dave has also been involved in teaching various technologies to customers and engineers and creating various process and procedure methodologies,

service pricing, and documentation. Dave has been involved with designing a Technical Assistance Center, while being a manager and director of professional services and performing installation, support, and consulting in various customer environments. He also

had contracting responsibilities at a large global enterprise-level corporation, where duties varied from routing, switching, security, wireless, and project management. Dave has three daughters, Amy, Ericka, and Tiffany, and resides in Cincinnati, Ohio, with his wife, Peggy.

Dave's current focus is in writing and developing courseware and teaching voice technology classes for Skyline Advanced Technology Services. He currently holds various Cisco certifications, including CCSI, CCNP-Voice, CCSP, and CCDP.

Inhalt

Foreword xx

Introduction xxi

Chapter 1 Cisco Unity Connection Overview 1

Introduction to Cisco Unity Connection 2

Cisco Messaging Solutions 4

Cisco Unity Express 5

Cisco Unity 5

Cisco Unity Connection 5

Cisco Unified Messaging Gateway 6

Planning for Voice Messaging 6

Current Network Status and Design 7

Current Users and Requirement 8

Scalability 9

Redundancy 10

Feature Requirements 10

Summary 11

Case Study 12

Chapter 2 Designing Voicemail Systems with Cisco Unity Connection 13

Determining Server Sizing 14

Understanding Codecs and Voicemail Storage 15

G.711 Codec 16

G.729 Codec 16

G.722 Codec 16

G.726 Codec 17

iLBC 17

PCM Linear Codec 17

Transcoding in Cisco Unity Connection 17

Users, Codecs, and Message Storage Considerations 20

IMAP Clients and Voice Ports 21

Determining Voicemail Port Requirements 22

High-Availability and Redundancy 24

Server Sizing and Platform Overlays 25

Virtualization 26

User Location, Geography, and Digital Networking 27

Case Study: Voicemail Design 27

Introduction to Integration 28

Introduction to Voicemail Networking 28

Intrasite Networking 29

Introduction to Intersite Networking 32

Intrasite Versus Intersite Networking 34

Case Study: Voicemail Network Design 35

Other Voicemail Networking Options 36

Case Study: VPIM Voicemail Design 36

Intersite Links and VPIM Networking 37

Case Study: Multisite Voicemail Design 38

Summary 40

Chapter 3 Installing and Upgrading Cisco Unity Connection 43

Cisco Unity Connection Installation Procedures 44

Installing Cisco Unity Connection Software 45

Pre-Installation Tasks 45

Cisco Unity Connection Software Installation 47

Installation Processes 47

Basic Installation 48

System Installer and Platform Checks 48

Product Deployment Selection 50

Platform Installation Wizard 52

Basic Installation Dialogue 54

Cisco Unity Connection Server Verification 71

Cisco Unity Connection Login Verification 73

Installation Log Files 76

Active-Active Cluster Pair Configuration 76

Publisher Installation 77

Subscriber Installation 77

Subscriber Server Installation 78

Subscriber Software Installation 81

First Node Configuration 81

Subscriber Node Installation Dialogue 81

First Node Access Configuration 83

Active-Active Cluster Pair Verification 83

Unattended Installation Using the Answer File 86

Performing Software Updates 88

Upgrade During Install 89

Upgrade Using Cisco Unified OS Administration 91

Upgrades from Unity and Unity Connection 1.2 92

Virtual Installation Overview 92

Open Virtual Machine Format (OVA) Extension 93

Understanding Licensing in Cisco Unity Connection 94

Top-Level Software License 95

Server License 96

User License 96

HA License 96

Speech Connect 96

License Ordering Procedures 96

Case Study 98

Summary 99

Chapter 4 Integrating Cisco Unity Connection 101

Attributes of an Integration 103

Integration with Cisco Unified CM Overview 104

Integration with CME Overview 106

Integration with PIMG and TIMG Overview 106

Bandwidth Considerations Using PIMG and TIMG 109

Understanding Multiple Integrations 109

Messaging Deployment Models 110

Single-Site Messaging 110

Centralized Messaging 111

Distributed Deployment Model 112

Case Study: Messaging Deployment Design 113

Cisco Unity Connection Integration 114

Understanding Phone Systems, Port Groups, and Ports 114

Integrating with Cisco Unified CM 116

Cisco Unified CM Voicemail Configuration 116

Cisco Unity Connection Integration Configurations 128

Voicemail Integration Verification 135

Voicemail Port Verification 135

Voicemail Pilot and Profile Verification 136

Integration Troubleshooting 136

SIP Integrations with Cisco Unified CM 140

SIP Trunk Configuration in Cisco Unified CM 140

Cisco Unity Connection SIP Integration 144

Integrating with Cisco Unified CM Express 145

Cisco Unified CME Integration Configuration 145

Integrating with Cisco PIMG/TIMG 151

Call Flow and Routing Rules 152

Understanding Direct and Forwarded Routing Rules 152

Case Study: Cisco Unity Connection Integration with Legacy Systems 154

Summary 155

Chapter 5 Cisco Unity Connection Users and Contacts 157

Introduction to Users and Contacts 158

Understanding Users and Contacts 159

Users Without Mailboxes 159

User With Mailboxes 159

Contacts 160

Default Users 160

Configuring Users 161

Authentication Rules 162

Schedules and Holidays 165

Class of Service 169

Templates 172

Configuring Users 176

Configuring Users Without Mailboxes 177

Configuring Users With Mailboxes 179

Roles 181

Bulk Administration Tool 183

LDAP Synchronization and Authentication 190

Case Study: Four-Digit to Six-Digit Phone Number Conversion 199

Administrative XML Integration with Cisco Unified CM 202

Case Study: Importing Users 205

Summary 208

Chapter 6 Providing Users Access to Voice Messaging 211

Voice-Message Features and Applications Overview 212

Phone Access to Voice Messaging 213

Transfer Rules 214

Message Waiting Indicators 216

Alternate Extensions 219

Phone Menu Options 220

Message…