Listen!: The Art of Effective Communication

Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations. Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.

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Dale Carnegie & Associates, Inc.

provides workplace learning and perfor- mance solutions. It offers leadership, team, and corporate training courses, including skills, communications and human rela- tions/skills, leadership training for managers, sales advantage, and sales success cours- es. The company's course subjects include change management, customer service, effec- tive communication and interpersonal skills, employee engagement, executive training, leadership, organizational development, pre- sentation effectiveness, and sales. Its training categories include various courses, three day seminars, two day seminars, Web events, one day seminars, events, and online training services. The company was founded in 1912 and is based in New York City with locations and additional offices throughout the world.