No detailed description available for "Customer Service in the Information Environment".

Klappentext

No detailed description available for "Customer Service in the Information Environment".

Zusammenfassung
No detailed description available for "Customer Service in the Information Environment".

Das E-Book Customer Service in the Information Environment wird angeboten von De Gruyter und wurde mit folgenden Begriffen kategorisiert:
Auskunftsdienst,Bibliothek

Inhalt
Frontmatter -- Introduction to the series -- Contents -- Foreword -- Part I. Customer service: an introduction -- Chapter One. Definitions and concepts -- Chapter Two. Why be concerned about customer service? -- Part II. Initial stages -- Chapter Three. Defining the role of the information service unit -- Chapter Four. Informal and not-so-informal intelligence gathering -- Chapter Five. Defining the market and selecting specific user groups -- Part III. The players -- Chapter Six. Nurturing the culture: management and staff together -- Chapter Seven. Whose information is it anyway? Involving users in the process -- Part IV. Key tools -- Chapter Eight. The needs analysis, user survey and the information audit -- Chapter Nine. The marketing information system -- Chapter Ten. Designing and implementing the Customer Service Plan -- Part V. Benefits to the customer/user -- Chapter Eleven. Quality assurance, standards and quality services -- Chapter Twelve. Follow-up and analysis, evaluation, and measurement -- Selected bibliography -- Index