What does "excellent manufacturing management" mean? Management texts to date have emphasized that it is, above methods such as SPC or TQM, a matter of "intangibles" and "culture". This book takes the myth out of management excellence; it can be learned and practiced. First, manage the three core processes, strategy deployment, product and process development, and the supply chain. And secondly, pay attention to the dimension of management quality, direction setting, integration and delegation, communication, participation, measurement, and employee development. This book explains management quality and demonstrates how it is implemented, with ten plant tours through world-class factories from different industries.

Inhalt

I Introduction.- 1 Industrial Excellence Revisited.- II The Four Basic Processes.- 2 Visteon Charleville-Mézières Plant: Mastering Production.- 3 Faurecia's Neuburg Plant: Customer Integration Excellence.- 4 Alstom Transport Equipment Electronic Systems (EES): Supplier Integration Excellence.- 5 Schwan-STABILO Heroldsberg - Technikum: Process Development Based on People.- 6 Fresenius Medical Care Deutschland GmbH: New Product Development Excellence.- 7 The Solvay Automotive Group's Laval Plant: Excellence in Strategy Formulation and Deployment.- III Management Quality.- 8 Johnson Controls' Bochum Plant: People at the Center.- 9 Procter & Gamble Crailsheim: The Management Quality Heptathlete.- 10 SEW Usocome: Consistent Management Quality in Operations.- IV Plants in the New Millennium.- 11 Empirical Validation of the Management Quality Model.- 12 Manufacturing at the Beginning of the 21st Century: a New Mindset.- V Appendices.- A The Industrial Excellence Award (IEA).- B The Questionnaire.- C Data and Measures.- C.1 The Sample.- C.2 Measures.- D About the Authors.- References.