See how custom chatbots and Azure Bot Service can resolve common business problems. This book takes you through the many possibilities of bot development from a business point of view, using Microsoft bot technology, and demonstrates how to connect, deploy, and manage them. Starting with an introduction to chatbots and their features you will go through the design and implementation of Azure chatbots. This will set the foundation for the rest of the book before you learn how to create and manage messages in chatbots. You'll then see how to deploy your chatbot in different business scenarios and how to integrate Azure chatbots with different applications such as Facebook and Twitter. To really allow you to demonstrate business value, Introducing Azure Bot Service covers tips on enhancing customer satisfaction and developing insights by analyzing customer behavior. This knowledge will help you understand how artificial intelligence techniques such as chatbots help your organization undergo digital transformation. After reading this book, you will be ready to build chatbots using Microsoft Azure, deploy them in different business scenarios, and measure the benefits of chatbots. You will:

• Build time-saving chatbots using Azure Bot Service
• Engage in proactive customer interaction
• Integrate chatbots as a key aspect of your business strategy
• Improve customer satisfaction

• Ease into digital transformation using Azure chatbots

  Autorentext
  Charles David Waghmare worked as Global Yammer Community Manager from 2011 until mid-2018 with Capgemini. Previously he was Community Manager of SAP-based communities at ATOS where he managed communities using TechnoWeb 2.0 a Yammer-like platform. In this Communities of Practice (CoP) initiative, Charles was also responsible for managing community sites built in SharePoint. Further, at ATOS, Charles was global rollout manager for a structured document-management system built in SharePoint.

  Inhalt
  Chapter 1: Azure Chatbots An Introduction Chapter Goal: To make reader understand what is Azure Chatbots, what are its features and how do we make benefit our of it

No of pages 25

Sub -Topics

1. Introduction Artificial Intelligence

2. Introducing Azure and Azure Chatbots

3. How do use Azure Chatbots Chapter 2: Design and implement Azure Chatbots Chapter Goal: Describe details of designing and implementing Azure Chatbot

No of pages: 20

Sub - Topics

1. Necessary requirements for creating Chatbots using Azure

2. Introducing Microsoft Bot Framework

3. Describe working of Azure Chatbot

4. Implementation using live example

Chapter 3: Manage messages in Chatbots application **
**Chapter Goal: Create messages to engage users

No of pages: 20****

Sub - Topics:

1. Send Welcome message to users 2. Add text and audio message

3. Create prompts 4. Create integrated set of dialogues

5. Use dialogue to manage complex conversation Chapter 4: Deploy Azure Chatbots in different business scenarios Chapter Goal: Describe business scenarios in which chatbots will add benefits ****

No of pages: 25

Sub - Topics:

1. Describe business challenges 2.Implement chatbots to fix business challenges

3. Describe benefits

4. Describe end user experience

Chapter 5: Integration or Injection of Azure Chatbots with different application Chapter Goal: Explain how chatbots can be deployed or injected into internal application or external application,

No of pages: 20

Sub - Topics: 1. How to Integrate Chatbot with internal and external websites sites

2. Integrate Chatbots with application such as Facebook, Twitter and others Chapter 6: Demonstrate business benefits of using Azure Chatbots Chapter Goal: Explains measures to derive business benefits of azure chatbots

No of pages: 20

Sub - Topics:

1. Describe advantages and disadvantages

2. Describe measures for benefits Chapter 7: Create and use reusable solutions using Chatbots Chapter Goal: Describe how reusable solutions can be created and reused

No of pages: 20

Sub - Topics:

1. How reusable solutions can reused and created in Incident Management process

2. How Expert Connect program can created using Chatbots

3. Automate process

4. Eliminate duplicate tasks

Chapter 8: Create Digital Transformation **
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