This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour.

Autorentext
Aryanne Oade has worked as a Chartered Psychologist since 1991 and is the owner of an established and successful coaching and development business. Aryanne regularly coaches senior-level clients on the complex interpersonal issues surrounding leadership and influence. Since 1994 she has designed and delivered over 130 bespoke executive coaching programmes and over 100 tailored professional skills workshops for leaders, managers and employees of client organisations across the UK, Europe and North America. Some of these projects have involved working with clients on the reality of handling bullying behaviour at work. Aryanne has coached people who were being bullied, those employing bullying behaviour, and team colleagues of people being bullied and the managers of bullies.

She has appeared on C4 speaking about customer complaints handling; has given an address on 'Creativity in Business' at the British Association for the Advancement of Science and has appeared on Radio 4 speaking on the same topic. Aryanne has spoken at the Leeds and York Institute of Directors on 'Politics, Power and Profit'; and once at the British Psychological Society's Annual Conference on 'Stress Levels Among South Yorkshire Probation Officers.' She is a member of the British Psychological Society's Special Group in Coaching Psychology and holds general membership at the BPS's Division of Occupational Psychology and she is also a Member of the Association for Coaching. She is the author of 'Managing Politics at Work: The Essential Toolkit for Identifying and Handling Political Behaviour in the Workplace', which is also available through Palgrave Macmillan (2009). Aryanne lives on a farm in Yorkshire from where she runs her business.

Inhalt
Overview The Structure of The Book The Scope of This Book: What The Book Is About and What You Won't Find in It What is Workplace Bullying?: The Behaviours and Dynamics that Constitute Workplace Bullying Why People Bully Their Colleagues: The Psychological Profile of a Workplace Bully Sowing The Seeds for Bullying: The First Interactions Between a Bully and Their Target The Bullying Dynamic: Issues of Power and Choice at The Heart of a Bullying Relationship Resisting a Workplace Bully: Choosing to Assert Yourself, Managing Your Boundaries Managing a Workplace Bully: Confronting Bullying Behaviour in a Team Member The Role of Friends and Family Members: Supporting Someone You Know Through an Experience of Workplace Bullying A Cautionary Tale: A Case Study The Human Consequences of Workplace Bullying: Common Emotional, Psychological and Physical Reactions to Being Bullied at Work Aftermath: Final Thoughts on Workplace Bullying References, Useful Websites, Recommended Reading