This is a comprehensive textbook that covers all aspects of business process management in the curriculum of German language universities. It presents the proper management of business and process models and ways to model, analyze, and restructure them to optimize costs, improve security, and minimize risk in firms. Includes case examples, exercises, and solutions.

Autorentext

Agnes Koschmider, Karlsruhe, Köln; Ralf Laue, Zwickau; Michael Feldmann, Rostock.