This guide offers a practical framework for understanding, implementing, and automating compliance tasks in the context of ISO standards and modern management systems. The author, Dr. Helmut Steigele, argues that in a world shaped by unpredictability, increasing regulation, and digital transformation, trust is a key corporate asset, one that must be systematically built and proven.

Compliance is presented not merely as rule following but as a method of demonstrating diligence, foresight, and reliability to internal and external stakeholders. ISO standards (e.g., 9001, 27001, 14000, 20000) offer structured ways to systematise this trust via documented management systems.

The book emphasizes that effective management systems are not bureaucratic burdens but tools for structured, adaptive leadership. They support decision-making, align teams, and create transparency, especially when coupled with automation and digital technologies like document management systems, robotic process automation (RPA), and agentic AI.

A staged approach is recommended for implementation, starting with understanding purpose and scope, defining goals, assigning responsibilities, selecting resources, and operationalising processes. Emphasis is placed on involving stakeholders, managing resistance to change, and using behavioural models (like Kübler-Ross, Kotter, and Lewin) to guide successful transformation.

Ultimately, automating GRC (Governance, Risk & Compliance) tasks is not just about reducing manual effort. It is about institutionalising resilience, speeding up detection of risks, enabling early intervention, and preserving trust capital in volatile, uncertain environments

Autorentext

Dr Helmut Steigele has made a name for himself as a trainer and consultant for the design, optimisation and automation of digital services and products with digital service elements in Europe. Services that customers have always demanded to be safeguarded by management systems.
Through ongoing blogs and posts on social media, he has established himself as a source of information on topics relating to compliance automation, risk and crisis management and the use of artificial intelligence for early warning and risk simulation purposes
He teaches and advises customers from the service and industrial sectors within Europe and from the USA to Singapore.