For many library workers, the analysis, design, and management of processes is terra incognita. This book offers a practical helping hand, imparting essential knowledge for working with library processes. Checklists, templates, tips, and case examples drawn from libraries facilitate the application of the discussed material. Thought exercises and questions encourage reflection on goals and the management of outcomes.

Autorentext
Cornelia Vonhof, HdM, Stuttgart; Eva Haas-Betzwieser, Staatsbibliothek zu Berlin.