This textbook is intended for SPI (software process improvement) managers and - searchers, quality managers, and experienced project and research managers. The papers constitute the research proceedings of the 16th EuroSPI (European Software Process Improvement, www.eurospi.net) conference held in Alcala (Madrid region), September 2-4, 2009, Spain. Conferences have been held since 1994 in Dublin, 1995 in Vienna (Austria), 1997 in Budapest (Hungary), 1998 in Gothenburg (Sweden), 1999 in Pori (Finland), 2000 in Copenhagen (Denmark), 2001 in Limerick (Ireland), 2002 in Nuremberg (G- many), 2003 in Graz (Austria), 2004 in Trondheim (Norway), 2005 in Budapest (Hungary), 2006 in Joensuu (Finland), 2007 in Potsdam (Germany), 2008 in Dublin (Ireland), and 2009 in Alcala (Spain). EuroSPI established an experience library (library.eurospi.net) which will be conti- ously extended over the next few years and will be made available to all attendees. EuroSPI also created an umbrella initiative for establishing a European Qualification Network in which different SPINs and national initiatives join mutually beneficial collaborations (ECQA - European Certification and Qualification Association, www.ecqa.org). With a general assembly during October 15-16, 2007 through Euro-SPI partners and networks, in collaboration with the European Union (supported by the EU L- nardo da Vinci Programme) a European certification association has been created (www.eu-certificates.org, www.ecqa.org) for the IT and services sector to offer SPI knowledge and certificates to industry, establishing close knowledge transfer links between research and industry.

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Organisational Issues.- Factors with Negative Influence on Software Testing Practice in Spain: A Survey.- What Is a Test Case? Revisiting the Software Test Case Concept.- Automating Expert-Defined Tests: A Suitable Approach for the Medical Device Industry?.- SPI Measurement and Assessment.- A Model for Selecting an Optimum Set of Measures in Software Organizations.- Applying a Functional Size Measurement Procedure for Defect Detection in MDD Environments.- Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework.- Agile and Open Source Issues.- How Can Agile Practices Minimize Global Software Development Co-ordination Risks?.- Mapping CMMI Level 2 to Scrum Practices: An Experience Report.- The QualOSS Process Evaluation: Initial Experiences with Assessing Open Source Processes.- SPI and Management Issues.- Innovation Process Design: A Change Management and Innovation Dimension Perspective.- Discovering Changes of the Change Control Board Process during a Software Development Project Using Process Mining.- Global Software Development Patterns for Project Management.- Process Lifecycle and Quality Issues.- Applying Application Lifecycle Management for the Development of Complex Systems: Experiences from the Automation Industry.- Exploring the Role of Usability in the Software Process: A Study of Irish Software SMEs.- Quality Attribute Techniques Framework.- Standards and Reference Models.- Building an Observatory of Course-of-Action in Software Engineering: Towards a Link between ISO/IEC Software Engineering Standards and a Reflective Practice.- Tailoring ISO/IEC 27001 for SMEs: A Guide to Implement an Information Security Management System in Small Settings.- An Integrated Framework to Guide Software Process Improvement in Small Organizations.