Manual of Travel Agency Practice

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

• Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
• The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
• Global distribution systems - how to make bookings, and the new windows-based environment
• A full endorsement by Travel Weekly

The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.

Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.

Auteur

Gwenda Syratt, Jane Archpson

Contenu

Chapter 1 Introduction; Chapter 2 Package and group tours; Chapter 3 Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations; Chapter 4 Coaching and incoming tourism; Chapter 5 Cruising; Chapter 6 Car rental; Chapter 7 Ferry services and railways; Chapter 8 Airlines; Chapter 9 Technology; Chapter 10 The Internet; Chapter 11 Insurance; Chapter 12 Finance; Chapter 13 Skills; Chapter 14 Handling complaints;