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Rita M. Gardner, Rita Gardner is the President and CEO of Melmark, and leads operations and management of Melmark service divisions in New England, Pennsylvania and the Carolinas. Prior to her appointment as President and CEO in2015, Ms. Gardner served as Executive Director of Melmark New England, based in Andover, Massachusetts, which she co-founded in 1998. In 2018, Ms. Gardner and Melmark New England were honored to be named #35 on The Commonwealth Institute's (TCI's) list of the Top 100 Women-Led Businesses in Massachusetts. She is a Board Certified Behavior Analyst® (BCBA) and has devoted over 35 years of her professional career to the field of community-based services for children and adults with the diagnosis of Autism Spectrum Disorder(ASD), acquired brain injuries, neurological disorders and severe challenging behaviors. Ms. Gardner has provided project consultation to the Pediatric Alliance for Coordinated Care (PACC), under the direction of the Chief of General Pediatrics at Boston Children's Hospital. In addition, she has provided organizational consultation to a program for children with Asperger syndrome at McLean Hospital and the Crossroads Center for Children, a school for children with autism. Prior to her work at Boston Children's Hospital, Ms. Gardner directed the service center of Behavioral Health and Rehabilitative Services for The May Institute in Massachusetts. Ms. Gardner is an accomplished legislative advocate, and her work has positively impacted services for individuals diagnosed with autism throughout the United States. One of her most notable accomplishments asan advocate is her involvement in the establishment of the Autism Medicaid Waiver through the Division of Autism. Ms. Gardner also serves on advisory committees with the Massachusetts Advocates for Children (MAC) and Advocates for Autism of Massachusetts (AFAM). She is an Advisory Board member to Autism Speaks and a founding Board member of the National Council of Autism Providers (CASP). Ms. Gardner also serves on the Advisory Board of the Virginia Institute of Autism. She is an appointed member of the Governor's Autism Commission in Massachusetts and is Vice President of the Board of Directors for the Massachusetts Association of Approved Private School (MAAPS). Ms. Gardner is an Adjunct Professor at the University of Massachusetts-Boston, leading a five-course graduate series on Applied Behavior Analysis.
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Management and Operations in Human Services Organizations concentrates on leadership within HSOs. The book details how to establish a structure for a board of directors, including committee standing, composition of members, orientation and training, board engagement and board reporting. Guidelines for how to design a senior leadership structure are also discussed, including examples of organizational charts, position descriptions, performance management approaches, and strategic and succession planning. Human Service Organizations (HSO) are groups, both public and private, with one main goal, to enhance human well-being. These organizations provide a variety of services for children and adults, including mental health care and educational programs.
The Organizational Behavior Management (OBM) model is an effective approach to designing, implementing and maintaining services within HSOs. Each volume in this series highlights key concepts and applications pertinent to each division of HSOs. It is written in a user-friendly format that allows readers to easily integrate the model into their own practice or organization.
Section 1: Organizational Development
Section 2: Design and Implementation of Administrative Responsive Environments
Section 3: Board of Directors Development
Section 4: Senior Leadership Design