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In Electronic Business Communications, Mike Chesher and Ricky Kaura tell you all that you need to know about electronic commerce over the Internet. All the major topics are covered: - How electronic business communications can give you the edge over your competitors; - How you can develop effective business strategies for electronic commerce; - All you need to know about EDI/E-commerce Security concerns? What security concerns ¨ the Internet is open for business! - What are the E-commerce standards and why do they matter? - Making the most of trading via the Internet and value added networks; - Breakthroughs in Web-based EDI and Internet applications Information highway initiatives; - Lots of case studies are included. Anyone working in or coming into contact with the exciting world of business electronic communications will find something to interest them here.
Provides a comprehensive state of the art review of electronic commerce over the Internet, aimed at both IT Managers and business managers Shows how electronic business communications contributes to competitive advantage Guides the manager in the development of business strategies for electronic commerce
Contenu
A.- 1. Business Context.- Three Introductory Scenarios.- Purchasing a Gif.- Sending Minutes of a Meetin.- Small Business Use.- People and Information Technology.- The Business Manager.- Competition.- Case Study Wincanton Logistics.- Speed/Time to Market.- Example Financial Services.- Example Fashion Industry.- Example Office Supplies.- Quality.- Customer Service.- Example Domestic Insurance.- Example Automotive After-market.- Business Productivity Improvements.- 2. Organizational/Cultural Changes.- From Downsizing to Rightsizing.- Business Process Re-engineering.- What is BPR?.- Cultural Change.- IT and Empowerment.- Where BPR Fails.- BPR In Europe.- Buzzword or Strategy.- 3. Information Society and Technology Impact.- Background.- Efficiency Improvements.- Example Hawker Siddeley Aviation.- Personal Effectiveness.- Competitive Edge.- Example AA Sabre System.- Example American Hospital Supply Company.- Example Benetton.- Example DHL.- New Generation.- Information Society.- European Initiatives.- US Initiatives and the Internet.- Initiatives in the Far East.- Internet Shaping IT Strategies.- Information Technology Trends.- End User Computing.- Distributed Computing.- Networking.- Multimedia and the Web.- Change and Information Technology.- 4. Electronic Commerce Evolution.- Example Retail Banking.- Birth of Electronic Commerce.- Messaging Technology.- Electronic Mail (E-mail).- Example GE.- Electronic Data Interchange (EDI).- Case Study Henkel.- Application Messaging (AM).- Case Study The Stationary Office.- Characteristics of Electronic Commerce.- Electronic Commerce from an IT perspective.- Teleworking.- Outsourcing of IT Functions.- Internet Removing the Barriers.- Convergence Between Domestic and Business Usage.- Values Added Network Services.- Internet Service Providers.- World Wide Web Creating Marketspaces.- B.- 5. Traditional Business Communications.- Working with Information.- Media Choices.- Historical perspective.- Factors Impacting Media Choices.- Patterns of Business Communications.- Post.- Telex.- Telephone.- Voicemail.- Facsimile.- Corporate Messaging in Evolution.- 6. Introduction to Electronic Commerce.- Background.- Electronic Mail for People (E-mail).- The Standards Issue.- Electronic Mail to Telex, FAX and Postal Delivery.- Universal Mailbox.- Electronic Mail Enabled Applications.- Electronic Data Interchange for Computer Applications.- Benefits of EDI.- Differing Characteristics of EDI.- EDI Standards.- Transmitting EDI Messages.- Application Messaging and CORBA.- Information Management (Notes, Exchange & Web).- Directory Services.- Organizational Considerations.- 7. Internet Dominance of Electronic Commerce.- What is the Internet.- Overview of Internet Technologies.- Intranets and Extranets.- Various Examples.- Case Study BT.- Case Study Tyson Food.- Internet Commerce Evolution.- Electronic Marketplaces and the Web.- Basic Model.- Business to Consumer (e-commerce).- Case Study Slate.- Business to Business (E-commerce).- Case Study GE Lighting.- EDI over the Internet.- EDI Web Forms.- Security.- 8. Business Strategies for Electronic Commerce.- Extended Enterprise.- Strategic Management & Information Technology.- Information Systems Development Framework.- Macro Planning.- Micro Planning.- Information Analysis.- System Development Process.- Approaches to the Integration of Business and IT Strategies.- Integration Summary.- Electronic Commerce Strategy Development.- Business Driven.- Customer Focus.- The Extended Organization.- Remaining Flexible.- Integration.- Information and Knowledge.- Key Supporting IT Strategies.- Thick Architecture.- Application Software Packages.- Networking.- Electronic Messaging.- Desktop Strategy.- Secutity.- Key Supporting IT Strategies Summary.- C.- 9. Open Systems.- Worldwide Problem.- Why Use Standards?.- What are Standards?.- De Jure Standards Makers.- Internet Standards Process.- What are Open Systems?.- Operating Systems.- UNIX Standards Makers.- Networking.- New Meaning for Open Systems.- 10. Communications Fundamentals.- Computer Communications.- The Telephone Analogy.- Transferring a File.- Network Architectures.- Communications and Standards.- OSI Network Architecture.- Internet TCP/IP Network Architecture.- Types of Connection.- Terminal Connections.- Modem Connections.- Digital Switching Technology.- Popular Modem Standards.- Permanent Connections.- Asynchronous versus Synchronous.- Types of Network.- Integrated Services Digital Network (ISDN).- Global Networks.- Local Area Networks (LAN).- Wide Area Networks (WAN).- Interworking.- File Transfer.- Terminal Emulation.- File Sharing.- Remote Logon.- Electronic Messaging.- Interoperability.- Microwave and Satellite Communication.- High Performance Networking.- Fast Packet Switching.- Asynchronous Transfer Mode.- Summary.- 11. Desktop Computing.- Moore's Law & Hardware Evolution.- Reduced Instruction Set Computers (RISC).- The Role of the Network.- Internet The Pandora's Box.- Software Evolution.- The Emergence of MS-DOS.- Bridging the Cognitive Gap.- Network Operating Systems.- David and Goliath.- Case Study Windows.- The Other Players.- Software Suites.- Advantages.- Disadvantages.- Evolution of the Suite.- 12. Group-Working.- The Evolution and Growth of Groupware.- Groupware Environments.- Case Study Lotus Notes.- The Advent of the Intranet.- Workflow Software/Computing.- Links with Business Process Re-engineering (BPR).- Evolution of Workflow.- The Intelligent Agent.- The Information River.- Conferencing and Consensus Building Software.- Schedule/Diary Software.- Challenges with Scheduling Software.- Justifying and Implementing Groupware.- Groupware Here to Stay.- Videoconferencing.- Growth of Videoconferencing.- Videoconferencing on the Desktop.- Videoconferencing- Glorified Videophone?.- Applications of Videoconferencing.- The Value of Videoconferencing.- 13. Security.- The Elusive Search for Security.- Computer Fraud.- Passwords.- Securing Electronic Commerce.- What is Cryptography.- The Use of Keys.- Algorithms.- Data Encryption Standard (DES).- Rivest-Shamir-Adleman (RSA).- International Data Encryption Algorithm (IDEA).- Authentication and Integrity Checks.- Digital Signatures and Repudiation.- Finding the Key A Question of Management.- Certificates, Certification Authorities and Revocation Lists.- Some Legal Consequences.- The CAPSTONE Project.- The Clipper Chip.- The Digital Signature Standard.- Secure Hash Standard (SHS).- Securing the Internet.- Internet Privacy Enhanced Mail.- Secure MIME (S/MIME).- Pretty Good Privacy (PGP).- Securing the Web.- Secure Sockets Layer (SSL).- Secured HTTP (S-HTTP).- Securing Credit Card Transactions.- The Firewalls.- Screening Router.- Gateway.- Screened Host Gateway.- Security of the Future.- Biometri…