Telecommunications Expense Management

Auteur

Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.
Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.

Résumé
A guide to cost-cutting for those monitoring telecom expenses. It contains tips on increasing efficiency, service and support of telecommunications/IT while keeping costs low. It covers how to audit bills, negotiate favourable contracts, and find the best long distance carriers and vendors.

Contenu
Introduction 1 Understanding Your Local Telephone Bill 2 The Customer Service Record (CSR) Switched and Dedicated Services 3 Carrier Access Billing System CABS4 How to Identify Billing Errors and Obtain Refunds5 Optimizing Your Network6 Long Distance Bill Auditing 7 Secrets of Contract Negotiation 8 Utilizing the Power of the Internet to Audit Your Bills 9 Processing and Validating Technology Invoices 10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse