Unreasonable Hospitality

Informationen zum Autor WILL GUIDARA is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is a former co-owner of Eleven Madison Park and the NoMad, and is the cofounder of the Welcome Conference, an annual hospitality symposium. He has coauthored four cookbooks, was named one of Crain's New York Business 's 40 Under 40, and is a recipient of WSJ Magazine 's Innovator Award. He lives in the Hudson Valley with his wife, Christina, and their daughter, Frankie. Klappentext National Bestseller Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining roomand memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give morenot less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality businessand we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we dofor ourselves, the people we work with, and the people we serve. Leseprobe Chapter 1 Welcome to the Hospitality Economy At home, we were on top of the world. Our restaurant, Eleven Madison Park, had recently received four stars from The New York Times, and a couple of James Beard Awards, too. But when my chef-partner Daniel Humm and I arrived at the cocktail reception the night before the awards for the 2010 World's 50 Best Restaurants, we understood: this was a whole different ball game. Imagine every famous chef and restaurateur you've ever heard of milling around, drinking champagne and catching up with friends-and not one of them was talking to us. I'd never felt so much like a freshman at a new high school trying to figure out where to sit in the cafeteria, not even when I was a freshman. It was a huge honor to be invited. The 50 Best awards had begun in 2002, but they'd become immediately meaningful in the industry. First of all, they were decided by a jury of a thousand well-regarded experts from around the world. And nobody had ever considered before how the best restaurants on the planet ranked against one another. By doing so, the awards gave these restaurants a push to become even better when they might have been content to rest on their laurels. The awards ceremony itself was held at London's Guildhall, so regal and imposing it might as well have been a palace. As Daniel and I sat down, more than a little intimidated, we foolishly tried to gauge where we were going to land on the list based on where we were sitting relative to chefs like Heston Blumenthal of England's Fat Duck, or Thomas Keller of Per Se, both of whom had been in the top ten the year before. I guessed forty. Daniel, always more optimistic, guessed number thirty-five. The lights went down, the mu...

Auteur

Will Guidara is the founder of Thank You, a creative agency that helps companies across disciplines make the choice to be in the hospitality industry. He is the former owner of Eleven Madison Park, which under his leadership was named the number one restaurant in the world. He is the host of the Welcome Conference, the world's preeminent hospitality symposium, and a judge on HBO Max’s The Big Brunch. He has coauthored four cookbooks, was named one of Crain’s New York Business’s 40 Under 40, and is a recipient of The Wall Street Journal’s Innovator Award. He lives in New York with his wife, Christina, and their two children, Frankie and Sonny.

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**National Bestseller

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

Résumé
**The must-read national bestseller that's redefining hospitality and inspiring readers in every industry. 

• JP Morgan NextList Pick
• Featured in FX's The Bear and Showtime's Billions
  
  Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
   
  How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
   
  Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

Échantillon de lecture
Chapter 1

Welcome to the Hospitality Economy

At home, we were on top of the world.
…