In this edition, the following topics have been deliberated in great detail: -Operations management in general -The strategic role and objectives of operations -Operations strategy -Design in operations management -The design of products and services -Design of operations networks -Layout and flow -Process technology -Job design and work organization -The nature of planning and control -Capacity planning and control -Inventory planning and control -Supply chain planning and control -Enterprise resource planning (ERP) -Lin operations and Just in Time (JIT) -Project planning and control -Quality planning and control -Operations Improvement -Failure prevention and recovery -Total Quality Management (TQM) -The operations Challenge -Case studies

Autorentext

Dr. John Chibaya Mbuya ist eine internationale Autorität, Autor und Dozent für Risikomanagement und Bankwesen und gilt als Pionier vieler Systeme, Verfahren und Schulungsprogramme, die Unternehmen einführen können, um die Risikoaspekte ihrer Geschäfte zu bewältigen.