PHR and SPHR Professional in Human Resources Certification Complete Study Guide,

The #1 book for the leading HR certifications, aligned with the updated HRBoK(TM) PHR and SPHR certifications, offered by Human Resources Certification Institute (HRCI), have become the industry standard for determining competence in the field of human resources. Developed by working professionals, the PHR and SPHR credentials demonstrate that recipients are fully competent HR practitioners based on a standard set by workforce peers. Offering insights into those areas of knowledge and practices specific and necessary to human resource management (HRM), this study guide covers tasks, processes, and strategies as detailed in the updated A Guide to the Human Resource Body of Knowledge(TM) (HRBoK(TM)). The study guide breaks down the critical HR topics that you need to understand as you prepare for the exams. PHR/SPHR Professional in Human Resources Certification Study Guide, Fifth Edition, is the ideal resource for HR professionals seeking to validate their skills and knowledge acquired through years of practical experience, as well as for a relative newcomer to the HR field looking to strengthen their resume. In this edition of the top-selling PHR/SPHR study guide, you'll find a practical review of all topics covered on the exams, as well as study tools designed to reinforce understanding of key functional areas. Strengthen the skills you learn with a year of FREE access to the Sybex online learning environment, complete with flash cards and practice quizzes to prepare you for exam day. Business Management and Strategy Workforce Planning and Employment Compensation and Benefits Human Resource Development and more If you're preparing for these challenging exams, this is the trusted study guide that'll help you perform your best.

Auteur

Sandra M. Reed, SPHR, has over??20 years of HR experience, the last 10 in the consulting and teaching arena. She currently is owner of Epoch Resources, a consulting firm located in the Central Valley of California, which specializes in the unique HR needs of small businesses. She has conducted onsite training for California State University, Stanislaus, University of the Pacific, the Small Business Development Center of Stanislaus County, and private employers throughout Northern California. She is the co-author of PHR/SPHR Professional in Human Resources Certification Study Guide, Fourth Edition.

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Includes interactive online learning environment and study tools:

• 2 custom practice exams
• 300 electronic flashcards

• Searchable key term glossary The #1 book for the leading HR certifications, aligned with the updated HRBoK® Offering insights into the of knowledge and practices specific and necessary to human resource management, this study guide covers tasks, processes, and strategies as detailed in the updated A Guide to the Human Resource Body of Knowledge® (HRBoK®). Breaking down the critical HR topics that you need to understand as you prepare for the PHR and SPHR exams, it's the ideal resource for HR professionals seeking to validate their skills and knowledge acquired through years of practical experience, as well as for a relative newcomer to the HR field looking to strengthen their resume. Coverage of all PHR and SPHR exam objectives in this Study Guide means you'll be ready for:

• Business Management
• Talent Planning and Acquisition
• Learning and Development
• Total Rewards
• Employee and Labor Relations
• Risk Management

• Leadership and Strategy ABOUT THE PHR and SPHR CERTIFICATIONS PHR and SPHR certifications, offered by Human Resources Certification Institute (HRCI), have become the industry standard for determining competence in the field of human resources. Developed by working professionals, the PHR and SPHR credentials demonstrate that recipients are fully competent HR practitioners based on a standard set by workforce peers. Interactive learning environment Take your exam prep to the next level with Sybex's superior interactive online study tools. To access our learning environment, simply visit http://www.wiley.com/ go/sybextestprep, type in your unique PIN, and instantly gain a year of FREE access to:

• Interactive test bank with 2 practice exams. Practice exams help you identify areas where further review is needed.
• 300 electronic flashcards to reinforce learning and last-minute prep before the exam
• Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared

Contenu
Introduction xxv

PHR Assessment Test xxxi

SPHR Assessment Test xxxvi

Chapter 1 Certifying Human Resource Professionals 1

The Human Resource Profession 3

Development of the Human Resource Body of Knowledge 4

Defining the Functional Areas of the BOK 6

Professional in Human Resources (PHR) 6

Senior Professional in Human Resources (SPHR) 8

Eligibility Requirements 10

Recertification 11

The Test 12

It's Experiential and Federal 14

What the Questions Look Like 15

Preparing for the Exam 16

Taking the Exam 20

Summary 22

Chapter 2 PHR Exam: Business Management 23

Organizations 24

External Business Environment 24

Internal Business Operations 25

Mission, Vision, Values 31

Corporate Governance 32

Organization Values and Ethics 33

Ethics Officers 37

Corporate Responsibility 37

Whistle-Blower Protection 39

Enterprise Risk Management 42

HR Audits 42

Insurance Policies 43

Employee Handbooks 43

Litigation Statistics 43

Other 45

Legislative and Regulatory Processes 45

Technology 47

Workforce Analytics 48

Qualitative and Quantitative Analysis 49

Data Collection 50

Analysis Tools 51

Qualitative Analysis 54

Change Management 55

HR Metrics: Measuring Results 58

Business Impact Measures 58

Tactical Accountability Measures 59

Building a Business Case 61

Summary 61

Exam Essentials 62

Review Questions 63

Chapter 3 PHR Exam: Talent Planning and Acquisition 67

Talent Planning 69

Workforce Goals and Objectives 70

Job Analysis and Description 71

Job Analysis 71

Job Descriptions 72

Qualified Employees 73

Translating Organization Goals into Staffing Plans 78

Labor Market Analysis 79

Staffing Programs 80

Sourcing and Recruiting Candidates 80

Candidate Selection Tools 88

Employment Offers 104

Post-Offer Employment Activities 106

Summary 111

Exam Essentials 112

Review Questions 113

Chapter 4 PHR Exam: Learning and Development 119

Organizational Development 120

Strategic Interventions 121

Techno-Structural Interventions 125

Human Process Interventions 134

Human Resource Management Interventions 137

Employee Training Programs 145

Adult Learning Processes and Learning Styles 146

Instructional Design Models 147

Learning Management Systems 162

Metrics: Measuring Results 164

Summary 165

Exam Essentials 165

Review Questions 166

Chapter 5 PHR Exam: Total Rewards 171

Total Rewards Defined 172

Budgeting and Accounting for Total Rewards 173

Salary Surveys 173

Benchmarking 175

Compensation 175

Types of Compensation 178

Traditional Pay Structures 186

Benefits 196

Involuntary Benefits 197

Voluntary Benefits 198

Payroll 212

Payroll Systems 212

Payroll Administration 212

Communicating Compensation and Benefits Programs 215

Metrics: Measuring Results 216

Summary 217

Exam Essentials 217

Review Questions 219

Chapter 6 PHR Exam: Employee and Labor Relations 223

Human Relations 226

Personality at Work 227

Psychological Capital 228

Motivational Concepts 228 Organization Climate and Culture 232</p&gt...