Description

Quality management is multidisciplinary field of study with the purpose of preparing people with the expertise, commitment, and skills for management, marketing, and operations positions in the various expanding industries and important sectors. Encyclopaedia of Quality Management is unique in terms of coverage, scope, elaboration, usefulness and futuristic perspective. it will provide readers with a user-friendly approach toward acquainting themselves with various select quality standards. This encyclopaedia is of great contemporary relevance. This mainly focuses on the following areas: Introduction to Quality Management; ISO System and Quality Management Standards; Code of Ethics &Strategic Plans; ISO Standards: A Complete Reference List; ISO 9000and 14000 Management: Tools &Techniques; Select Case Studies in Quality Standards; Quality Assurance& Network: Product & Service; Quality Auditing Benchmarking &Consultancy; and American National Standards for Quality Management: Case Study etc.

By S. Padmanabhan

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