Resistance Behavior to National eHealth Implementation Programs

This monograph discusses challenges faced during the implementation of national eHealth programs. In particular, it analyzes the causes of stakeholders' reluctance to adopt these technologies by drawing on user resistance theory and context specific variables. Taking the example of the introduction of the electronic health card (Elektronische Gesundheitskarte - eGK) technology in Germany, the book presents insights into why these programs are often lengthy, costly and have previously been met with fierce resistance from key stakeholders. It also presents a quantitative and qualitative study of individual physicians' resistance behavior towards these new eHealth technologies.

Auteur

Philipp Klöcker is a research fellow at the Chair for Information Systems and Management, Faculty of Business and Economics, University of Augsburg, Germany. Prior to his current position he graduated with an MSc in International Business from HEC Paris, France, as well as with a BSc in Economics from University College London, UK. After his graduation, he was a doctoral candidate at the University of Augsburg. In 2014, he earned his Doctoral degree for the dissertation entitled "Resistance Behavior to National eHealth Implementation Programs". His work has been published in proceedings of leading information systems conferences.

Contenu
Introduction.- Contextual background.- Theoretical foundations.- Phase I - Pilot study.- Phase II - Qualitative study.- Phase III - Quantitative study.- Implications and limitations of the study.- Conclusion.