Service Providers

A strategic guide to mastering service provider relationships

Well-known business management consultant and Boston Globe
columnist Mary Helen Gillespie helps business and IT managers
navigate through the confusing technology-driven landscape of
service providers. Offering insight into the points of view for
both the service provider and client, Gillespie guides readers
through available services, from Internet access and applications
service providers, to wireless and networking services and IT
management services. Readers will find business models, overviews
of the enabling technologies, coverage of economic and management
issues, and clear descriptions of service offerings within each
provider type. Most importantly, decision makers will be able to
choose the right service provider to meet their needs and develop
strategic partnerships when outsourcing non-core business
functions.

Auteur

MARY HELEN GILLESPIE is President of Gillespie Interactive, a
strategic business management consultancy. She also writes a weekly
business column for the Boston Globe, and has written articles for
CNBC, BusinessWeek, the Washington Post, the Atlanta Constitution,
and Reuters.

JOSEPH R. MATTHEWS is former Vice President of Business Development
for EOS International, an independent software vendor (ISV) that
develops systems for libraries. Joe has written several books and
numerous articles pertaining to technology and information
retrieval. He holds an MBA from the University of California,
Irvine.

Résumé
A strategic guide to mastering service provider relationships
Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

Contenu
Introduction.

Overview of Service Providers.

Enabling Technologies.

Internet Service Providers.

Application Service Providers.

Management Service Providers.

Wireless Service Providers.

Other Service Providers.

Service Level Agreements.

Concerns About Using a Service Provider.

Selecting Service Providers.

Appendix.

Glossary.

References.

Index.