Kanban Change Leadership

Explains how and why Kanban offers a new approach to change
in 21st Century businesses

This book provides an understanding of what is necessary to
properly understand change management with Kanban as well as how to
apply it optimally in the workplace. The book emphasizes critical
aspects, several traps which users repeatedly fall into, and
presents some practical guidelines for Kanban change management to
help avoid these traps. The authors have organized the book into
three sections. The first section focuses on the foundations of
Kanban, establishing the technical basis of Kanban and indicating
the mechanisms required to enact change. In the second section, the
authors explain the context of Kanban change management--the
options for change, how they can be set in motion, and their
consequences for a business. The third section takes the topics
from the previous sections and relates them to the social system of
business--the goal is to guide readers in the process of
building a culture of continuousimprovement by reviewing real case
studies and seeing how Kanban is applied in various
situations.

Kanban Change Leadership:

• Explains how to implement sustainable system-wide changes using
  Kanban principles

• Addresses the principles and core practices of Kanban including
  visualization, WIP limits, classes of service, operation and
  coordination, metrics, and improvement

• Describes implementation, preparation, assessment, training,
  feedback, commissioning, and operation processes in order to create
  a culture of continuous improvement

Kanban Change Leadership is an educational and
comprehensive text for: software and systems engineers; IT project
managers; commercial and industrial executives and managers; as
well as anyone interested in Kanban.

Auteur

Klaus Leopold, PhD., is a computer scientist with extensive
experience in helping IT organizations to manage knowledge work.
Dr. Leopold is the managing partner of the company LEANability
GmbH, based in Vienna, Austria. He is a founding member of Lean
Kanban University, co-founder of the Limited WiP Society in Austria
and Switzerland, a founding member of the management network Stoos,
and author of the blog klausleopold.com.

Siegfried Kaltenecker, PhD., is the managing partner of the
company Loop Organizational Consulting GmbH, based in Vienna,
Austria. As a change management and leadership expert, Dr.
Kaltenecker has specialized in Process Management with
Lean/Agile/Kanban/Scrum and has worked as a consultant and trainer
for over twenty years for a variety of companies. He is the
co-editor of "PAM--Platform for Agile Management" and
co-author of "Leading Self-Organizing Teams".

Résumé

**Explains how and why Kanban offers a new approach to change in 21st Century businesses

This book provides an understanding of what is necessary to properly understand change management with Kanban as well as how to apply it optimally in the workplace. The book emphasizes critical aspects, several traps which users repeatedly fall into, and presents some practical guidelines for Kanban change management to help avoid these traps. The authors have organized the book into three sections. The first section focuses on the foundations of Kanban, establishing the technical basis of Kanban and indicating the mechanisms required to enact change. In the second section, the authors explain the context of Kanban change managementthe options for change, how they can be set in motion, and their consequences for a business. The third section takes the topics from the previous sections and relates them to the social system of businessthe goal is to guide readers in the process of building a culture of continuousimprovement by reviewing real case studies and seeing how Kanban is applied in various situations.

*Kanban Change Leadership:

• Explains how to implement sustainable system-wide changes using Kanban principles
• Addresses the principles and core practices of Kanban including visualization, WIP limits, classes of service, operation and coordination, metrics, and improvement
• Describes implementation, preparation, assessment, training, feedback, commissioning, and operation processes in order to create a culture of continuous improvement
  Kanban Change Leadership is an educational and comprehensive text for: software and systems engineers; IT project managers; commercial and industrial executives and managers; as well as anyone interested in Kanban.

Contenu

Appraisals x

Foreword xii

Preface xvi

Part 1 Kanban 1

1 Introduction 3

1.1 What we Care About 4

1.2 Who should Read this Book 6

2 Kanban Principles and Core Practices 8

2.1 Seeking Productivity 9

2.2 kanban and Kanban 12

2.3 Evolutionary Change Management 15

2.3.1 Knowledge Work: The Problem of Invisibility 17

2.4 Kanban Core Practices 18

2.4.1 Making the Work Visible 18

2.4.2 Limiting the WiP 19

2.4.3 Managing the Flow 20

2.4.4 Making Policies Explicit 21

2.4.5 Implementing Feedback Mechanisms 22

2.4.6 Carrying Out Collaborative Improvements 22

2.5 Implementation of the Core Practices in an Organization 23

3 Visualization 25

3.1 First Step: Defining the Extent 26

3.2 Second Step: Visualizing the Process 27

3.2.1 How Are Work Items Visualized? 28

3.2.2 Representation of Parallel Processing 30

3.2.3 Representation of Activities Without a Fixed Sequence 32

3.3 Determining the Work Item Types 32

3.3.1 Visualization of Work Item Types 34

4 WiP limits 38

4.1 The Advantages of WiP Limits 39

4.1.1 Making Problems Visible 41

4.1.2 Making Bottlenecks Visible 42

4.2 Setting WiP Limits 48

4.2.1 Size of the Input Queue 48

4.2.2 WiP Limits for Various Work Item Types 49

4.2.3 Consequences of Different WiP Limits 50

5 Classes of Service 53

5.1 Cost of Delay and Policies 54

5.1.1 The Class of Service Expedited 56

5.1.2 The Class of Service Fixed Delivery Date 57

5.1.3 The Class of Service Standard 59

5.1.4 The Class of Service Intangible 60

5.2 Capacities of Classes of Service 61

5.3 SLAs 62

6 Operation and Coordination 65

6.1 Daily Stand?]up Meeting 66

6.2 Queue Replenishment Meeting 67

6.2.1 Backlog Maintenance 69

6.3 Release Planning Meetings 69

6.3.1 What Is a Good Delivery Cadence? 70

6.4 Team Retrospectives 72

6.5 Operations Reviews 72

7 Metrics and Improvements 74

7.1 Metrics in Kanban 75

7.2 Cumulative Flow Diagram 77

7.3 Measuring the Lead Time 79

7.3.1 Throughput 80

7.4 Rework and Blockers 82

7.4.1 Blockers 82

7.5 Improvements 83

7.5.1 Theory of Constraints 84

7.5.2 Reducing Waste 86

7.5.3 Reducing Variability 86

Part 2 Change and LEADERSHIP 89

8 Forces of Change 91

8.1 Turbulent Times 92

8.2 Turbulent Change 95

9 Environments and Systems 100

9.1 Organizations Close?]up 103

9.2 A Roadmap for Change 106

10 Organizational and Personal Change 110

10.1 The Iceberg of Change 112

10.2 The Change Curve 115

10.2.1 Fear and Resistance 116

10.2.2 Rational Insight and Emotional Acceptance 117

10.2.3 Applying the New Behaviors 118

10.2.4 Learning and Integration 119

11 Emotions in Change Processes 122

11.1 Uncertainty Worry and Anxiety 123

11.2 Anger and Aggression 126

11.3 Sadness and Disappointment 128

11.4 Enthusiasm Joy and Courage 129

12 Corporate Culture and Politics 133

12.1 The Power of Corporate Culture 136

12.2 Corporate Culture and Micropolitics 139

13 Conclusions for Kanban Change Leadership 142

13.1 Mindfulness 143

13.1.1 A New Paradigm for Management and Leadership 145

13.2 Communication 148

13.2.1 The Meaning of Joint Reflection 152 ..…