Training as investment tool for improving efficiency in the National Airline of Ghana

Gabriel Dwomoh

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Doctoral Thesis / Dissertation from the year 2011 in the subject Leadership and Human Resources - Miscellaneous, grade: A, ( Atla...

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Doctoral Thesis / Dissertation from the year 2011 in the subject Leadership and Human Resources - Miscellaneous, grade: A, ( Atlantic International University ), course: PhD in Human Resource Management, language: English, abstract: The research study set out to identify how Ghana International Airlines which is termed as the national airline use training as investment tool to improve efficiency in terms of maximizing shareholders wealth. There have been many attacks with regard to the services provided by the national airline. Some customers of the airline even claim that the employees who provide services to them have not got the required skills and knowledge and as such the services they receive from them are below expectations. On the other hand, if the national airline also claims that they invest so much money in their employees so as to ensure that better services are provided which at the end of the day will lead to more customers referring their friends and relatives, then there may be so many questions which one may need to ask. Among some of these questions are, do they invest in the right employees, do they design and develop their training programmes to meet the needs of the employees as well as the organization? Lastly one may also ask if they evaluate their training programme at the end of the day so as to know the cost and benefit associated with it. The study was mainly to provide answers to these questions by using questionnaires and interviews so as to get responses from employees of the airline, heads of department as well as trainers and the human resource manager of the company. The study realized that the most common means of assessing whether an employee needs to go on training or not was the self request method where the employee choose from the list of training programmes of the airline which he is interested in. It was also realized that though Heads of Department of the airline play important role in the design and development of training programmes but when it comes to evaluation, there is no proper way to determine the cost and benefit associated with the training embarked by the airline. The study also came out with a way by which cost and benefit of a particular training programme can be determined using the Net Present Value technique. This was based on the opinion of the researcher on how training benefit of an organization can be determined. The main limitation of the study was based on the responses given by the employees, heads of department, the trainers and the human resource manager since all the analysis of the study were based on their responses. [...]