Most leaders feel the inevitable interruptions in their
jam-packed days are troublesome. But in TouchPoints, Conant
and Norgaard argue that these--and every point of contact with
other people--are overlooked opportunities for leaders to
increase their impact and promote their organization's strategy and
values. Through previously untold stories from Conant's tenure as
CEO of Campbell Soup Company and Norgaard's vast consulting
experience, the authors show that a leader's impact and legacy are
built through hundreds, even thousands, of interactive moments in
time. The good news is that anyone can develop "TouchPoint" mastery
by focusing on three essential components: head, heart, and
hands.

TouchPoints speaks to the theory and craft of leadership,
promoting a balanced presence of rational, authentic, active, and
wise leadership practices. Leadership mastery in the smallest and
otherwise ordinary moments can transform aimless activity in
individuals and entropy in organizations into focused
energy--one magical moment at a time.

Auteur

Douglas Conant is president and CEO of Campbell Soup
Company. Under his leadership, Campbell reversed a precipitous
decline in market value and employee engagement, improving its
financial profile, enhancing its diversity and inclusion practices
and raising its corporate social responsibility profile. Previously
Conant held management positions at Kraft and General Mills, and
was president of the Nabisco Foods Company.

Mette Norgaard is an expert on strategic leadership and
learning. She advises executive teams around the world on how to
create distinct learning solutions that advance their companies'
strategies. She has worked with senior-level leaders from
Microsoft, Procter & Gamble, GE Capital, Nucor Corp.,
Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer.
Previously Norgaard was a consultant for FranklinCovey Co.

Résumé
A fresh, effective, and enduring way to leadstarting with your next interaction Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that theseand every point of contact with other peopleare overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.

TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energyone magical moment at a time.

Contenu

Editor's Note xvii

Foreword xxi

Preface xxv

1 the Power of Touchpoints: The Action Is in the Interaction 1

2 the Commitment to Mastery: The Choice Is Yours 25

3 Use Your Head: The Commitment to Inquiry 47

4 Use Your Heart: The Commitment to Reflection 73

5 Use Your Hands: The Commitment to Practice 95

6 Mastering the Touch: How Can I Help? 123

Coda 149