Filled with stories by and fascinating interviews with human
capital innovators, Making a Difference Through People provides
practical guidance on how to empower people to deliver their best
performance by employing their guiding principles. Offering
relevant strategies and tactics, each interview is preceded by an
introduction that provides a biographical recap and a brief
discussion of each innovator.

Mercer is the global leader for trusted HR and related financial
advice, products and services. They work with clients at enhancing
the financial and retirement security, health, productivity and
employment relationships of the global workforce. M. Michele Burns
is Chairman and Chief Executive Officer of Mercer Prior to being
named Chairman and CEO of Mercer, Ms. Burns held the position of
Chief Financial Officer for MMC.

Auteur
Mercer is the global leader for trusted HR and related financial advice, products and services. They work with clients at enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce.

Résumé
Practical guidance on how to empower people to do their best. Filled with stories by and fascinating interviews with human capital innovators, Making a Difference Through People provides practical guidance on how to empower people to deliver their best performance by employing their guiding principles. Offering relevant strategies and tactics, each interview is preceded by an introduction that provides a biographical recap and a brief discussion of each innovator.

Mercer is the global leader for trusted HR and related financial advice, products and services. They work with clients at enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. M. Michele Burns is Chairman and Chief Executive Officer of Mercer Prior to being named Chairman and CEO of Mercer, Ms. Burns held the position of Chief Financial Officer for MMC.

Contenu

About the Authors ix

Acknowledgments xi

Foreword 1

Chapter 1 Mike Abrashoff 5
Former Comander, USS Benfold (Retired U.S. Navy)

Chapter 2 Jan Fields 23
Executive Vice President and Chief Operating Officer, McDonald's Corporation

Chapter 3 Dr. Victor Fung 35
Group Chairman of the Li & Fung Group of Companies

Chapter 4 Anne Ruddy 45
Executive Director, WorldatWork

Chapter 5 Dr. Richard Boyatzis 59
Professor, Weatherhead School of Management, Case Western Reserve University

Chapter 6 Robert Joy 71
Former Senior Vice President, Human Resources, Colgate-Palmolive Professor, Executive Masters in Human Resource Leadership Program, Rutgers University

Chapter 7 Joel I. Klein 83
Chancellor of the New York City Department of Education

Chapter 8 John Tyson 107
Chairman, Tyson Foods

Chapter 9 Tom Kelley 121
Chief Executive Officer, IDEO

Chapter 10 Simon F. Cooper 139
President, Chief Operating Officer, The Ritz-Carlton Hotel Company, LLC

Chapter 11 Henri A. Termeer 157
Chairman, President, and CEO of Genzyme Corp

Chapter 12 Gordon Bethune 179
Former Chairman and CEO, Continental Airlines

Chapter 13 Linda A. Hill 191
Wallace Brett Donham Professor of Business Administration, Harvard Business School

Chapter 14 Billy Beane 199
Vice President and General Manager, Oakland Athletics Baseball Team

Chapter 15 Micky Arison 207
Chairman, CEO, Carnival Corporation

Chapter 16 Linda Smith 213
Founder, President and Chief Executive Officer, Four-D College

Chapter 17 Ilene H. Lang 223
President and CEO, Catalyst

Chapter 18 Ron Sargent 235
CEO of Staples, Inc.

Chapter 19 Jerry (Yoram) Wind 253
The Lauder Professor, The Wharton School Founder, Wharton School Publishing

Chapter 20 Howard Behar 265
Former President, Starbucks North America Former President, Starbucks International Member, Starbucks Board of Directors