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Human Resource Management in the Hospitality Industry

  • Couverture cartonnée
  • 384 Nombre de pages
Includes legal information, data, statistics and examples, and contains material on multi unit operations and management. Taking a... Lire la suite
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Description

Includes legal information, data, statistics and examples, and contains material on multi unit operations and management. Taking a process' approach, this work guides the reader through every stage from HR planning through recruitment to termination/separation. It is suitable for new students and managers in the hospitality industry.

Auteur

Michael J Boella is Faculty Fellow at University of Brighton and specialises in teaching human resource management and law. He is also actively involved in the industry as a management consultant and is editor of Croner's Catering, the reference book for the catering industry. Steven Goss-Turner is Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton. He is a graduate of Strathclyde University. Before joining the University in 1992, he spent 16 years with the then Trusthouse Forte Hotels, rising to the position of Regional Personnel and Training Director for the London and International Division. His current research and teaching is focussed on employment practices, labour turnover, and human resource strategy in multi-site hospitality companies. He is the author of a number of books and articles, including the book, "Managing People in the Hospitality Industry", published by Croner in 2002.

Texte du rabat

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
Selection, appointment and induction
Training and management development
Labour turnover
Employee relations and employment law
Managing people and customer care
Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples

Contenu

Preface. The Hospitality Industry HRM Context: Background to the industrys workforce. Human resource management. Effectively Resourcing the Hospitality Organisation: Job design. Recruitment. Selection. Appointment and induction. Developing the Human Resource: Performance management. Training. Management development. Rewards and Remuneration: Job evaluation. Administration of wages and salaries. Incentives. Fringe benefits. The Employment Relationship: Labour turnover and termination of employment. Employee relations. Law of employment. Human resource planning, records and statistics. Labour costs and productivity. HRM & Hospitality: Contemporary Issues: Organizing human resources. Managing people. Managing in an international context. HRM and Multi-Site Hospitality Operations. Customer care and quality. Business ethics. Appendix.

Détails sur le produit

Titre: Human Resource Management in the Hospitality Industry
Sous-titre: 8th Edition, An Introductory Guide
Auteur:
Code EAN: 9780750666367
ISBN: 978-0-7506-6636-7
Format: Couverture cartonnée
Editeur: Taylor & Francis
Genre: Branches
nombre de pages: 384
Poids: 753g
Taille: H247mm x B189mm x T21mm
Année: 2005
Auflage: 8. A.