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The Business Value of IT

  • Livre Relié
  • 292 Nombre de pages
Examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. This te... Lire la suite
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Description

Examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. This text places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. It discusses IT from the perspective of its contribution to business and the necessity of governance.

An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.
Mike Antico, CTO, Wolters Kluwer, New York, USA



Texte du rabat

The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. It places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. Based on the authors' extensive experience in the field, this comprehensive text discusses IT from the perspective of its contribution to business, the necessity of governance, the importance of measuring performance, and changes that must be made in order to effectively measure IT.

Résumé

In order to maximize IT resources and justify IT expenditures, CIO's and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:

  • What does IT contribute to the business?
  • Why should we care about IT governance?
  • How can we best measure IT performance?
  • How do we mitigate the risks associated with change?

Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT's value, and potentially find extra value you didn't know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required to discover the processes necessary to: prioritize your organization's IT activities. identify alternative measurement frameworks, and evaluate the best approaches to outsourcing.

Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path. 



Contenu

What Does IT Contribute to the Business?
What Should the Business Expect from IT?
How Do I Measure the Value of IT?
How Much IT Is Enough?
Am I Paying Too Much for IT?
Why Should We Care About IT Governance?
Who Governs IT?
What Models Should IT Use?
What Tools Should IT Use?
Are we Outsourcing Effectively?
Why Should We Measure IT Performance?
How Do I Measure IT Performance?
Is IT Operating Effectively?
Where Are We in Relation to Industry Peers?
How Can We Do IT Better?
How Should We Change?
How Can We Manage IT Changes?
How Should IT Manage Risk?
How Should IT Manage Its People?
What Should IT Expect From the Business?
Index

Détails sur le produit

Titre: The Business Value of IT
Sous-titre: Managing Risks, Optimizing Performance and Measuring Results
Auteur:
Code EAN: 9781420064742
ISBN: 978-1-4200-6474-2
Format: Livre Relié
Editeur: Taylor and Francis
Genre: Management
nombre de pages: 292
Poids: 567g
Taille: H234mm x B156mm
Année: 2008