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Modern Hotel Operations Management

  • Couverture cartonnée
  • 656 Nombre de pages
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Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with year... Lire la suite
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Description

Auteur

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands



Texte du rabat

The first edition of Modern Hotel Operations Management is a comprehensive and wide-ranging introduction in operational hotel management. The book merges notions from business administration, management and socially responsible entrepreneurship into a complete overview of this discipline.

Why Modern Hotel Operations Management?
* Complete and accessible standard reference work;
* connects different disciplines;
* comes with valuable online extra's.

Modern Hotel Operations Management provides an essential, comprehensive framework for the understanding of hotel operations management within the context of contemporary issues. It discusses relevant subjects, such as socially responsible entrepreneurship, interculturalism, marketing, facility management, social media and new business models. The clear language, straightforward explanations and lively character make this an appealing textbook. Modern Hotel Operations Management is also available as an e-book.

Online support
The accompanying website offers students tests, a definition trainer, glossaries and PowerPoints to practice and expand their knowledge of the theory. For teachers several PowerPoints, teaching notes and Toets-op-Maat are made available.

About the authors
Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga en Bill Rowson are all teachers with years of experience at the Stenden Hogeschool.



Résumé

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.



Contenu

1. The Hospitality Industry Past, Present and Future

2. Rating Systems and the Structure of the Hospitality Industry

3. Hotel Management Viewed from Above

4. The Rooms Department

5. The Food and Beverage Department

6. Hospitality Human Resource Management

7. Marketing for the Hospitality Industry

8. Financial Control and the Accounting Department

9. Facility Engineering and Maintenance

10. Managing Safety and Security Issues

11. Managing Hospitality Services

12. Conceiving Hospitality Processes

13. Designing Hospitality Processes

14. Delivering Hospitality Services

15. Managing Change in the Hospitality Industry

16. Managing Quality in the Hospitality Industry

Informations sur le produit

Titre: Modern Hotel Operations Management
Auteur:
Code EAN: 9789001878900
ISBN: 978-90-01-87890-0
Format: Couverture cartonnée
Editeur: Taylor and Francis
Genre: Branches
nombre de pages: 656
Poids: 346g
Taille: H246mm x B174mm
Année: 2017

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