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Know What You Don't Know

  • Couverture cartonnée
  • 224 Nombre de pages
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Michael A. Roberto is the Trustee Professor of Management at Bryant University in Smithfield, Rhode Island, after six years as a f... Lire la suite
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Michael A. Roberto is the Trustee Professor of Management at Bryant University in Smithfield, Rhode Island, after six years as a faculty member at Harvard Business School. His research, teaching, and consulting focus on strategic decision-making processes and senior management teams. He is the author of Why Great Leaders Don’t Take Yes for an Answer (Wharton School Publishing, 2005).

Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.


Acknowledgments  xii

About the Author  xv

Preface   xvi

Chapter 1 From Problem-Solving to Problem-Finding   1

Chapter 2 Circumvent the Gatekeepers   27

Chapter 3 Become an Ethnographer 53

Chapter 4 Hunt for Patterns 73

Chapter 5 Connect the Dots 95

Chapter 6 Encourage Useful Failures   119

Chapter 7 Teach How to Talk and Listen   139

Chapter 8 Watch the Game Film   161

Chapter 9 The Mindset of a Problem-Finder 185

Index    195

Informations sur le produit

Titre: Know What You Don't Know
Code EAN: 9780134177014
ISBN: 978-0-13-417701-4
Format: Couverture cartonnée
Editeur: Pearson Academic
Genre: Management
nombre de pages: 224
Poids: 298g
Taille: H227mm x B151mm x T14mm
Année: 2009