Résumé
A state-of-the-art book that explores how managers and administrators are successfully making their agencies more effective through organizational behavior management techniques.

Contenu

Contents Introduction

Section I: A Perspective
Organizational Behavior Management in Human Service Settings: Problems and Prospects
Section II: Developing Approaches to Effectiveness
An Organizational Behavior Management Approach to Quality Assurance in a Community Mental Health Center
Process Versus Outcome Feedback and Goal Setting in a Human Service Organization
Application of a Personalized System of Instruction to a Large, Personnel Training Program
Section III: Applications
Description and Evaluation of an Approach to Implementing Programs in Organizational Settings
A Case Study in the Programming and Maintenance of Institutional Change
Changing Patterns of Residential Care: A Case Study of Administrative and Program Changes
A Case Study Examining the Effectiveness and Cost of Incentive Programs to Reduce Staff Absenteeism in a Preschool
Author Index