Klappentext This book uses real-life examples and five key 'lenses' to highlight the importance of relationship building to effective organisations. It is for business practitioners! who will find it highly practical! as well as graduate students in fields as diverse as change management! leadership! organisational psychology! and organisational and human behaviour. Zusammenfassung This book uses real-life examples and five key 'lenses' to highlight the importance of relationship building to effective organisations. It is for business practitioners! who will find it highly practical! as well as graduate students in fields as diverse as change management! leadership! organisational psychology! and organisational and human behaviour.

Auteur

John Ashcroft is Research Director at the Relationships Foundation and co-author of Relationships in the NHS (with Geoffrey Meads, 1999) and The Case for Interprofessional Collaboration in Health and Social Care (with Geoffrey Meads, 2005).

Texte du rabat

This book highlights the importance of stakeholder relationship building to effective organisations using the Relational Proximity(R) framework.

Contenu

Introduction. The dark matter of organisations; 1. The value and importance of relationships; 2. Why organisations should think relationally; 3. How to measure relationships; 4. Directness - high touch organisation; 5. Continuity - connection across time; 6. Multiplexity - context for breadth; 7. Parity - power, balance, fairness; 8. Commonality - overlap of purpose; 9. What relational proximity builds; 10. Relationships between stakeholders; 11. Managing, measuring, reporting, regulating; Epilogue.